Fatal firmware error, blue screen, or lockup condition seen on 12G Windows servers with PERC driver (4039037)

PERC controllers are reporting Fatal Firmware errors on systems running AppAssure and also on systems running SQL. This is specific to PERC driver version 6.802.19.00

• Jobs frozen and won't progress (if the error occurs on the external PERC), or bluescreens (if the error occurs on the internal PERC)
• Core reporting errors about gathering disk geometry over and over again
• Core reporting that it can't queue jobs because they are already running
• Restarting the appliance results in the reboot hanging and BSOD.

Core service does not need to be running to encounter this issue on Windows Systems. The PERC controller log will fill its 1MB size limit and the logs are full within 1 second.

Event logs display : Event ID 11 - "The driver detected a controller error on \Device\Harddisk1\DR1." After the next reboot you will see the fatal firmware error. If the controller is a PERC H810 that had the issue there will be a memory dump created. If the controller is an H710 it will Blue Screen because the OS drive is not available.

Controller Error Sample: ( the log will be filled with this error in 1 second)

06/04/14 14:18:12: iopSchedPullCpu0Chains: 00A70540 00000000 00000080 82000000

DO NOT REPLACE PERC CONTROLLERS FOR THIS ISSUE.

Update the PERC driver to the most recent versions. See PERC firmware version is out of date.