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Title
Not receiving email notifications -
Description
After having configured Email Notifications properly in NetVault Configurator and GUI, email notifications are still not being recieved, in addition, "nvsendmail" command via CLI are unable to send mail to specified address as well.
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Cause
Looking at the debug of the 'nvsendmail' logs, we see the following:
TalkToServer( ) : Send 'MAIL FROM:<netvaultuser@mail.com>TalkToServer( ) : Reply '250 2.1.0 OkTalkToServer( ) : Send 'RCPT TO:<netvaultuser@mail.com>TalkToServer( ) : Reply '554 5.7.1 <netvaultuser@mail.com>: Relay Access DeniedDoSMTPSession: could not send destination address : 250 2.1.0 OKThis error would typically indicate that this email account or system is not authenticating to the mail server.
If that is a valid email account, then you have to verify the account settings on that account. This will be on the
outgoing server or general mail server settings, depending on your mail server application.This error is coming from the mail server, all NetVault is doing at this point is sending the notifcation but it is getting denied.
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Resolution
It is recommended that you verify your mail server settings for the specified email address configured for notifications in NetVault. There is more than likely no entry for this email address on the mail server 'Incoming/Outgoing' SMTP settings which is why the address is getting denied. Consult your Mail Server Administrator for verifying this.