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Title
Error: Failed to get disk attributes information for '\\.\PhysicalDrive0' -
Description
Protected Agent shows no drives available for protection. The error log from the Agent/Core is:
Error: Failed to get disk attributes information for '\\.\PhysicalDrive0'
WARN 2015-06-28T17:17:17 [7] - Replay.Common.Implementation.Storage.StorageMetadataWinApi (RequestUri=https://AgentName:8006/apprecovery/api/agent/metadata/fullMetadata ClientAddress=10.10.0.5:57851 Service=Replay.Agent.Management.Metadata.AgentMetadataManagement Method=GetCurrent)
Cannot get partition infos for volume '\\?\Volume{a7f1f955-0abd-11e5-9bc9-002564fd3989}\'. Just skip it... -
Cause
This can be caused when the API service on the agent is failing for either the VDS or WinApi service. -
Resolution
To switch which API the agent uses on the local machine to inventory the disks you can change the following in the registry.
1. Navigate to: HKLM\SOFTWARE\AppRecovery\Agent\AgentSettings\EnableWinApiServiceMetadata
2. Change this value from 1 to 0 (by default in 5.4.1 it is on) which will set the agent to use the VDS service instead of the WinApi service.