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Title
Files Missing Error when Upgrading the Core or the Agent -
Description
When you upgrade the Core or the Agent to a new build, you may encounter the error “Files required for upgrade is missing. Please, repair or remove product using original installer.”
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Cause
At some point in time the original installer cache was removed from the host machine. This is stored in the directory C:\ProgramData\AppRecoveryInstallerCache. -
Resolution
To resolve the error, you must repair your current installation before upgrading to the new build. To do this, complete the following steps.
- Download the full version of your currently installed version (prior to upgrade) from Previous Builds of your product.
- Run the Core or Agent installer for your currently installed version to repair your current installation.
- Retry the upgrade to the new build.