There are two modes in which licenses can be used:
- Phone-home mode. All licenses are issued in phone-home mode unless otherwise requested. If you register a phone-home license with theRapid Recovery License Portal , Rapid Recovery collects some personally identifiable information (PII). The information it collects, and how the information is used, are described below.
- Non-phone-home mode. Even when connected to the internet, if you obtain and register a non-phone-home license, Rapid Recovery will not share your PII. Using this mode precludes you from performing certain functions, as described in the topic Obtaining and using non-phone-home licenses.
Subscription licenses can only be used in phone-home mode. Perpetual and trial licenses can be used in either phone-home or non-phone-home mode.
If you register a phone-home license, you give Rapid Recovery permission to collect the following PII:
- The IP addresses and hostnames of hosts that run on or interact with Rapid Recovery Core and Agent.
- The email addresses associated with Rapid Recovery licenses; and
- The consumption of licenses against the amount of licenses in the license pool.
This information is sent to Quest Software Inc. for the following purposes:
- To properly apply the appropriate license terms for the product;
- To provide customer support; for example, when you run the Info-Gathering Tool, logs and diagnostic data you specify is gathered to a local folder to send to Quest, or may be uploaded to Amazon, accessible only to Quest Data Protection Support.
- To notify users of available updates (if the Update settings on your Core specify an option other than Never check for updates); and
- To allow communication between your Core and the QorePortal. This communication can be enabled or disabled using the QorePortal setting on the Core. This portal lets licensed users with a current Support contract monitor the health of Cores and protected machines, manage multiple Cores, and generate reports on demand for the relevant Cores and protected machines.
You have the right to choose whether or not to share this information with Quest. First, when installing or updating the Rapid Recovery Core, you can choose whether to share this information on the Privacy Policy page of the installer. Also, if you decide not to share information with Quest, you can change the Core general setting Agree to use of personal data. Changing this setting prompts you to enter a license. If you enter a non-phone-home license, auto-update is disabled, as is your connection to the QorePortal.
For more resources on this topic, see the following related links.
- For more information about the functions you cannot perform when using non-phone-home mode, see the topic Non-phone-home license restrictions.
- For more information about obtaining a license that uses non-phone-home mode, contact the Quest licensing team by web form, as described in the topic Obtaining and using non-phone-home licenses.
- For more information about changing your general settings, including the sharing of PII, see the topic Configuring Core general settings.
- For more information about viewing licensing information for a single protected machine, see Viewing license information on a machine.
- For more information about the types of licenses available, see the Rapid Recovery Installation and Upgrade Guide topic "Managing licenses" and its subtopics. For example, for more information about updating license key or file information, see "Updating or changing a license." To see how to add a license to an appliance, see "Adding a license." For more information about contacting the license portal server, see "Contacting the Rapid Recovery License Portal Server." In this release, these topics all appear only in the Rapid Recovery Installation and Upgrade Guide.
- For additional topics regarding the management of licenses, see the Rapid Recovery License Portal User Guide.