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Title
e-mail and reports not being delivered by FxM -
Description
e-mail and reports not being sent by Foglight Experience Monitor (FxM)
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Cause
POSSIBLE CAUSE 1
The incorrect mail server has been specified in the FxM appliance.
POSSIBLE CAUSE 2
An FxM user’s email address is rejected by the mail server.
POSSIBLE CAUSE 3
The “From User” for email alerts is rejected by the mail server.
POSSIBLE CAUSE 4
A firewall blockage of port 25. -
Resolution
RESOLUTION 1 (Resolution to POSSIBLE CAUSE 1)
Checking the email server configuration.
You can find the mail server configuration by login into the FxM web console. Go to network settings. Configure | Appliance | Network Settings : Values for SNMP Server
a) Are any emails getting out from FxM? If so server is correct.
b) Check that the SNMP server value is a IP Address and check it matches a machine that you can send email from.
c) Ping the IP addess of the mail server host from the FxM command line to verify connectivity.i. Log in to the FxM using ssh.
ii. Select 6) Advanced Options.
iii. Select 8) More Advanced Options...
iv. Select 7) Access Shell
v. Issue the following command:
ping <mail server IP>
vi. Type "exit" when you are done.
RESOLUTION 2 (Resolution to POSSIBLE CAUSE 2)
If FxM gets a rejected email when sending to an address the email action will fail.
a) Identify the FxM user group that should be getting the alarm notification.
b) The FxM user groups can be found by logging into the FmX Web Console then Configure | Appliance | User Groups
c) Look at each of the email addresses for the users in that group. If any one of them is incorrect then the mail server will reject the email. They could remove users from the group one-by-one to do it by a process of elimination.
Alt) You may also check that all the user’s emails are valid email addresses or blank.
RESOLUTION 3 (Resolution to POSSIBLE CAUSE 3)
The default “From User” for email from FxM is“fxmalarms@quest.com”.
Some SNMP mailservers are configured to reject emails from addresses that are not in outlook to cut down on spam.
The “Email from field ” field can be changed by going into the FxM web UI at Configure | Appliance | Network Settings. What you enter into that field must be a properly formatted email with an ampersand symbol in it.
RESOLUTION 4 (Resolution to POSSIBLE CAUSE 4)
Have your network people ensure that port 25 is not being blocked by your firewall configuration/rules. Your network adminitrator may need to create a firewall rule to permit the establishment of this connection.