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Title
Deploying mail, calendar or PF synchronization agents to Exchange 2003 cluster fails with: Error: -
Description
When installing PF agents from the console to source cluster the agent installation fails and following error is being logged: Error: (Cannot retrieve system directory path.)
The log contains following entries:
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12/22/2008 10:14:14 AM
aeEMWGUIShared::aeEMWGUIShared::modMain::GetWMIComputerSystemType
Connect using WMI. Server: EUMS2200. Username: DOMAIN\QMM_EX. Query: SELECT
WindowsDirectory FROM Win32_OperatingSystem WHERE CSName="EX_CLUSTER_NAME"
12/22/2008 10:14:25 AM
aeEMWGUIShared::aeEMWGUIShared::modMain::GetDefaultLocalPathForShare
Error: (Cannot retrieve system directory path.)
12/22/2008 10:14:25 AM
aeEMWGUIShared::aeEMWGUIShared::modMain::GetWMIComputerSystemType
Connect using WMI. Server: EUMS2200. Username: DOMAIN\QMM_EX. Query: SELECT
Version, ServicePackMajorVersion FROM Win32_OperatingSystem WHERE
CSName="EX_CLUSTER_NAME"
12/22/2008 10:14:28 AM Cannot check the OS version of the server
EX_CLUSTER_NAME
12/22/2008 10:22:24 AM
aeEMWGUIShared::aeEMWGUIShared::modMain::GetComputerOSVersion Error:
(Cannot check OS version.)
12/22/2008 10:22:27 AM The operation has not been completed. Are you
sure you want to exit the wizard?
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Name resolution is working, permissions are set correctly, when using Cluster Admin from console the cluster can be accessed and administered.
Agents on regular source servers (non-clusters) were installed successfully when using the same credentials. -
Cause
This issue is permissions related.
In some rare cases and in some environments the log indicates that QMM exchange service account permissions are being used when connecting to the IPC$ of the cluster but at some stage the procedure might use the credentials of the currently logged in user when connecting and this causes the failure. -
Resolution
Please grant the QMM exchange service account local admin rights on QMM console machine and Full Admin rights on the QMM project, then log on to QMM console, launch the project and install the agents. If service accounts permissions are configured correctly then the installation of the agents will succeed.