On our FxM Dell hardware machine, for the System Health 'RAID Array Degraded' metric, we are getting a value of "1". I checked the disk drive lights and they indicate all is well. Are my disks faulty or not?
POSSIBLE CAUSE 1:
You do not have the Dell OpenManage System Administrator software installed on your Foglight Experience Monitor (FxM) machine. The 'RAID Array Degraded' metric will not work unless it is installed. That software is part of the appliance so it is assumed to be installed. If that software is not installed, the "1" value for the metric is returned to indicate a problem with the system but not necessarily a problem with the RAID Array. The RAID Array may or may not have a problem with it.
POSSIBLE CAUSE 2:
One or more of the disks in the RAID truly is having a problem
1. Check to see if the Dell OpenManage System Administrator software is installed or not. Log into the FxM Console Program, choose '8. Report System Status' | '2. RAID Array Status'. FxM will detect whether the Dell software is installed and will inform you if its not there.
2. If the FxM Console Program informs you that the Dell software is not installed, then:
a. Install the DELL OpenManager Server Administrator.
b. Refer to the Quick Install guide (attached) for specific installation instructions (Make sure that you install it to the default location).
c. Reboot the FxM appliance.
d. Log into the FxM Console Program again, choose '8. Report System Status' | '2. RAID Array Status'
3. The DELL OpenManager Server Administrator displays the status of all of the disks in the array. If it reports one or more of the disks as having a problem, then you likely need a replacement disk--in spite of the disk drive lights indicating all is well.