Monitored Windows hosts are showing n/a and the following errors are found in the agent logs:
WARN [Quartz[0]-3] com.quest.glue.core.remoteconnection.windows.wmi.WMIUtils - The remote system has indicated that the query "SELECT Caption, Version, BuildNumber, ServicePackMajorVersion, ServicePackMinorVersion FROM Win32_OperatingSystem" has failed, no results will be returned.
com.quest.glue.api.services.QueryFailedException: invalid data was returned
at com.quest.glue.core.remoteconnection.windows.winrm.WinRMConnection$WinRMQueryCallable.call(WinRMConnection.java:742)
at com.quest.glue.core.remoteconnection.windows.winrm.WinRMConnection$WinRMQueryCallable.call(WinRMConnection.java:689)
at java.util.concurrent.FutureTask.run(FutureTask.java:266)
at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1142)
at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:617)
at java.lang.Thread.run(Thread.java:745)
Caused by: javax.xml.xpath.XPathExpressionException: org.xml.sax.SAXParseException; lineNumber: 27; columnNumber: 3; The element type "link" must be terminated by the matching end-tag "".
at com.sun.org.apache.xpath.internal.jaxp.XPathImpl.evaluate(XPathImpl.java:471)
at com.quest.glue.core.remoteconnection.windows.winrm.WinRMConnection$WinRMQueryCallable.call(WinRMConnection.java:720)
... 5 more
Caused by: org.xml.sax.SAXParseException; lineNumber: 27; columnNumber: 3; The element type "link" must be terminated by the matching end-tag "".
There is a Windows Internet Information Services (IIS) service running on the monitored hosts. When the IIS service is stopped, the Windows agent collects successfully.