KACE Home Page displays an error - CRITICAL - RAID system degraded.
Click on the RAID system degraded link to review the RAID Status page as shown below
How to know if there is a Hard Disk Drive (HDD) failure on the K1000 Appliance:
NOTE: If the hard drive is in Advanced Host Controller Interface (AHCI) mode, the status indicator (on the right side) does not function and remains off.
Hard Drive Indicator Patterns
Drive-Status Indicator Pattern (RAID Only)
Blinks green two times per second
Identifying drive or preparing for removal.
Drive ready for insertion or removal.
NOTE: The drive status indicator remains off until all hard drives are initialized after the system is turned on. Drives are not ready for insertion or removal during this time.
Blinks green, amber, and turns off
Predicted drive failure
Blinks amber four times per second
Blinks green slowly
Blinks green three seconds, amber three seconds, and turns off six seconds
When encountering a HDD failure, you will require these information before contacting Dell Support:
** Important: Do not attempt to reseat the HDD. During a HDD reseat, the RAID controller will attempt to rebuild the RAID. It is important that we do not reseat a different HDD even if there is an amber as that could contribute to data loss. A RAID re-tagging could be performed but with minimal positive results as the rebuild was ongoing.