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Title
Limited Support for Windows Embedded -
Description
Supported Functionality
- Unlike the full feature functionality provided for desktop computers and servers, this limited support includes only Discovery, Inventory & Patching. Other specific features such as: Software Distribution and Software Metering remain *unsupported.
- Write Filter management is the responsibility of the KACE SMA administrator and no automated functionality to enable/disable the write filter is being provided.
- Higher level functionality such as: Asset Management, Service Desk, Reporting and Notification will work the same as it does for computers.
Supported Features
- Discovery for Windows POSReady 2009, Windows Embedded 7 (WE 7) and Windows Embedded 8.1 (WE 8.1) is performed using the standard Discovery process.
- Inventory for Windows POSReady 2009, WE 7 and WE 8.1 devices is performed using the standard agent or agentless processes.
- Patching requires an installed agent on the Windows POSReady 2009, WE 7 and WE 8.1 device
- Windows POSReady 2009, WE 7 and WE 8.1 patches are provided through the existing operating system subscription.
- Detection and Deployment work the same as on any Windows system.
- All patches are available to Windows POSReady 2009, WE 7 and WE 8.1 devices through the standard feed.
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Resolution
Limited Support
Windows POSReady 2009, WE 7 and WE 8.1 will be supported on a limited basis. These OSs are designed to give device manufacturers the flexibility to modify them, making it impossible to anticipate and test every device/OS combination. Tested Windows Embedded versions include: Windows POSReady 2009, WE 7 Standard and POSReady, and WE 8.1 Industry.
Under Limited Support, a best effort attempt will be made by support to resolve any reported issues, but there is no guarantee issues related to limited support features and operating systems versions will be resolved.
*Attempts to use KACE SMA for unsupported features or unsupported embedded versions are undertaken at the user’s own discretion. Support will not be available for unsupported OS versions, features and functionality.
Resources
Information regarding Windows POSReady 2009, WE 7 and WE 8.1:
MSDN Windows POSReady 2009, WE 7 and WE 8.1 Product Page
Microsoft Windows POSReady 2009, WE 7 and WE 8.1 FAQ
Your Quest Sales Representative is available to discuss any particular questions you have regarding support. If you need assistance in locating your Account Manager, please visit the Contact Us page on our website.
Additional product information such as top solutions, tips and tricks, tutorials, notifications, product life cycles and community forums can be found at the Product Support page.
Definitions for full, limited and no support can be found on the KACE Software Product Support Lifecycle Policy page.
Existing POSReady 2009 postings:
Limited Support for Windows POSReady 2009