Ticket workers/users can only view their own tickets when looking at All Queues view. The option for View By: All Tickets is not available.
- From Queue, click on the drop-down menu to select All Queues.
- From View By, click on the drop-down menu.
Expectation: Should be able to see "All Tickets" from the drop-down menu.
Actual result: "All Tickets" is missing from the drop-down menu.
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