Return
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Title
Prior StorageAgentMasterDB installed failed. When trying to establish a new storage agent master database -
Description
1. Go to Navigation Panel | Home | Storage Environment | Administration2. Click on Configure Agent for Storage Device Monitoring and start the configuration process, in the wizard this error message comes up: Activating SAM Monitor Agent: "Prior StorageAgentMasterDB installed failed. Please uninstall, and try again."3. Removing and redeploying storage gar components from the Foglight Agent Manager(FGLAM) does not work. -
Cause
Manual deletion of set up files is needed on StorageAgentMaster server. -
Resolution
RESOLUTION
1. Delete the agent in question from Agent Status. In order to do that, go to Navigation Panel | Dashboards | Administration | Agents | Agent Status
2. Remote to the FGLAM host
3. Navigate to <fglam home> installation directory, then use windows or linux search for the following strings:
*storage*
*postgres*
*vfs*
Examples of the following should be removed:
<fglam home>/agents/<storage><fglam home>/deploy/deployed<fglam home>/state/default/<agents>/<fglam unique id>/<agent><fglam home>/state/default/logs/<unique-ID>/<storage>4. Look for the following directories and delete it as well:storage_backupstoragemanagervfs