NOTE: This issue is resolved by upgrading to K1000 server version 6.4 SP2.
It is possible under specific circumstances for backups on 6.4 to permanently stop. Please verify the most current backup exists on the system (e.g. if today is 11/20/2015, the most recent backup would be either 11/19 or 11/20 based on the time of day at which the backup runs). If the following symptoms are observed, please contact KACE Support immediately. A single-use hotfix is available that can be run by Support to resolve the issue. This does not prevent the issue from recurring, so diligence is recommended regarding backup verification on a daily basis.
The following message is displayed in the web interface:
"K1000 daily backup failed with one or more errors: The 'Base Backup' file is not present. The 'Incremental Backup' file is not present."
The most recently expected backup was not created.
Reviewing the backup log shows the following:
This is a known product defect, K1-18280, in the 6.4 general release of the K1000. A file is left behind if the backup process is interrupted - which can be caused by server reboots, power outages, crashes, etc. The one-time hotfix available from Support removes this file so the backup routine can be run again manually and/or via nightly scheduling.
Please contact KACE Support immediately for application of a one-time hotfix. This does not prevent the issue from recurring, so diligence is recommended regarding backup verification on a daily basis.
NOTE: This issue is resolved by upgrading to K1000 server version 6.4 SP2. See https://support.quest.com/download-install-detail/6064521