Users may experience slowness in performance when accessing the K1000 Appliance UI. These symptoms will include:
Software metering is an utility used to collect information on applications installed in the K1000 managed devices. Software metering is usually used to measure rarely used applications to determine the usage frequency of applications.
Software metering will utilize resources from the K1000 appliance. When used incorrectly, performance issues may occurred.
Slowness in accessing Device Inventory could be caused by many factors. KACE Technical Support may also require KACE Appliance Activity Logs during the troubleshooting process. During this process, KACE Technical Support may perform a WebEx to investigate.
To gather the KACE Appliance activity logs:
KACE Technical Support may request a tether for further investigations.