Upgrading the KACE Systems Management Appliance multiple versions requires planning, as it is important to consider the agent versions in the environment before each appliance (server) upgrade.
Each version of the KACE Systems Management Appliance has a minimum required server and agent version. It is important to monitor and upgrade agents along the way, however, please note that it is not always necessary to upgrade the agents with every appliance (server) upgrade.
NOTE: All support for the Dell R610 / 11G physical hardware for the KACE SMA ends with versions 8.1. To upgrade past this version you will need to migrate to a virtual appliance.
Note: For specific instructions on upgrading, please see the release notes for the corresponding version.
Note: To access downloads, please visit the SMA Downloads page and choose the appropriate version from the drop-down list.
Note: Agents with lower versions than the minimum may upgrade and/or function properly, but please note that the minimum versions and above are tested and supported for upgrade purposes. KACE strongly recommends matching the agent version with the server's release version (e.g. 9.1.317 server / 9.1.204 agent). Agents older than the release matching the server's major and minor versions may not operate to full functionality (example: we've added a feature in the newer server version that requires newer agent code to function properly).
Alternative Approach: Agent versions can be ignored when the server is more than 2 major releases out of date, but all agents will likely require re-provisioning. If a server is several versions behind (e.g. 6.x upgrading to 7.x), it may be faster to follow the server upgrade path while ignoring agents until the server is up to date. Once the server is up to date, auto agent upgrade may fail. If it does, simply re-provision agents using built-in provisioning (which supports WinRM as of version 6.4) or GPO (using the provided GPO Tool available in the download portal).
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