Some customers report that they are unable to locate the following ticket actions from a list view:
View the ticket list by a specific queue name instead of “All Queues”. When viewing by “All Queues” the actions listed above will not be located in the Choose Action menu.
To reach a specific queue:
1. Go to the Service Desk Queues list:
a. Log in to the K1000 adminui, http://K1000_hostname/admin. Or, if the Show organization menu in admin header option is enabled in the appliance General Settings, select an organization in the drop-down list in the top-right corner of the page next to the login information.
b. On the left navigation bar, click Service Desk.
2. In the Queue drop-down list, which appears above the table to the right, select the name of specific queue desired.
3. In the View By drop-down list, to the right of the Queue drop-down list, select the group of tickets you would like to view.
For more information on using the service desk, please visit the administrator guide.