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Client does not upgrade or install, The handle is invalid, return code 6.
Description
Client does not upgrade or install
The SLBOOST.log or the SLtrace.htm client log files show:
RESULT: 6=The handle is invalid
or
Return Code: [6] The handle is invalid
Cause
The Administrative service on the Domain Controller is not able to correctly assist with the upgrade/install administrative task on the client.
Resolution
Please verify that the domain user service account (DAUSER) that is being used by the Administrative service is not a member of the Local Administrative group on the client, either explicitly or implicitly. If it is, remove it from the Local Administrative group, or use a different domain user service account in the Administrative service.
Additional Information
The domain user service account (DAUSER) used by the DA Administrative service cannot be a member of the Domain Administrative group or the Local Administrative group, either on the client or the server that the Administrative service is installed on.
Your Request will be reviewed by our technical reviewer team and, if approved, will be added as a Topic in our Knowledgebase.
Recommended Content
Product(s):
KACE Desktop Authority
11.1, 11.0
Topic(s):
Installation
Article History:
Created on: 5/4/2015 Last Update on: 3/28/2016
Author:
Rick Aranosian
Thank you for your feedback for Topic Request
Your Request will be reviewed by our technical reviewer team and, if approved, will be added as a Topic in our Knowledgebase.
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