Why is there a delimiter line in my outbound emails now, and how do I disable it?
Here's an example of the delimiter line:
- + - + - To add a comment, reply above this line - + - + -
This behavior can be disabled by deselecting the 'Include "Reply above this line" text on outbound email communications' checkbox on the Service Desk > Configuration > Service Desk Email Preferences page in the administrative interface (Admin UI) of the Systems Management Appliance. This setting is organization-specific on multi-org systems.