Return
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Title
"The user name or password is incorrect" displayed when creating a SharePoint Template -
Description
When creating a SharePoint auditing template in ChangeAuditor Client, the SharePoint Topology scan fails with the error:Failed to scan SharePoint topology: NetProLib::Security::AccessToken::LogonUserW: LogonUserEx fails Error: The user name or password is incorrect."The password has been verified and re-entered but the error persists. -
Cause
The Active Directory account for the user account entered for the SharePoint Auditing template is missing the "User logon Name" in Active Directory. -
Resolution
Add the "User logon Name" for the Active Directory account in Active Directory:- Open Active Directory Users and Computers
- Locate the User object
- Right-click the User object and select Properties
- Click the Account tab
- Enter the appropriate "User logon Name"
- Click OK
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Additional Information
If the issue persists, create a new User account that contains a "User Logon Name"