-
Title
License warning message: "Your Company is no longer compliant with your Active Administrator license" -
Description
The following alert is being received every day, sometimes several times throughout the day:
“A recent check of you Active Administrator configuration shows that your Company is no longer compliant with your Active Administrator license. Enabled users are counted in domains that you have managed in the Active Administrator Console. If you have added domains that no longer exist, you can remove them using the Managed Domains dialog in the Active Administrator Console. Please note that you should first remove the domain from all Active Administrator Consoles. To remove the domain, open the Active Administrator Console | Settings | License Dashboard and under “Domains Managed By Active Administrator” remove the domain from the list.”
-
Cause
Active Administrator is licensed per the number of enabled users in managed domain(s).There is a discrepancy between the number of users licensed and the number of enabled users. -
Resolution
Within the Active Administrator Console, select "Settings" on the top right corner of the page. Select "License Dashboard". Remove any domains that are not being managed by Active Administrator.
If the domain information is correct and the error persists, download the Domain Satistics Wizard and run it to verify the number of enabled users in the domain.