First verify the version of the SMA (KACE Systems Management Appliance), by following Locating the serial number, version, and other details about the SMA (183789).
Note: This article assumes that initial configuration has been completed on the new appliance. When uploading the trial/old SMA (KACE Systems Management Appliance) database, it will change the IP address on the new SMA to the IP address used in the trial/old appliance.
Your trial/old SMA matches the new SMA version: Please ensure the trial/old SMA version matches the exact version of the new SMA server. Failure to do so will cause the migration to fail. Also, please ensure you have Single Sign On disabled before making the backup that will be used for the migration.
Note: If migrating from a physical SMA to a Hyper-V virtual SMA, please be sure to reivew these important articles about settings:
Downloading the backup files:
- Click Settings | Backup Settings. For appliances with Organizations enabled, this is done under the systemui.
- The Backup Settings page appears. There are two files necessary for a complete backup:
- For Kace SMA on versions 6.3.113399 or below:
- The appliance backup which contains any files and packages that have been uploaded to the appliance (File is date_kbox_file.tgz).
- The database back up contains the database tables (File is date_k1_dbgata.tgz).
- For Kace SMA on versions 6.4.119927 or above:
- Base: A backup of the file system. Base backup files are generally created once a week. (File is dateofbasefile_k1_base_kboxversion.tgz).
- Differential \ Incremental: A backup of the Base (file system) files that have changed since the most recent Base backup and a backup of database files. Differential backups reference the most recent Base backup file available. (File is dateofbasefile_k1_incr_kboxversion_dateofincrementalfile.tgz).
- Click on the desired file and a pop up box appears. Click Save file and this will download the file to where downloads are saved on this computer.
- Please note that the database and files above are from the last automatic backup time (2am by default). If a more recent backup is required, click Settings | Backup Settings | Run Now. This will run the nightly database backup. Note that this can take up to an hour and the SMA will be unavailable (versions 6.3 and below) until the backup completes.
- After completing a new backup, complete steps 1 and 2 to pull it off of the SMA and save it locally.
- Power off the trial/old appliance. If the trial/old appliance is kept on, it may cause conflicts when the same settings are uploaded to the new SMA.
Uploading the backup onto the new SMA:
- Log into the new SMA using the local admin account. This will be the password saved during the initial configuration of the new SMA appliance.
- Click Settings | Backup Settings. Scroll down to the Restore section:
- For Database, click the Upload File radio button and use the Choose File button to navigate to the date_k1_dbgata.gz or dateofbasefile_k1_base_kboxversion.tgz file saved from the previous SMA.
- For Appliance, click the Upload File radio button and use the Choose File button to navigate to the date_kbox_file.tgz or dateofbasefile_k1_incr_kboxversion_dateofincrementalfile.tgz file saved from the previous SMA.
NOTE: If any file is larger then 1.5GB it will be necessary to FTP the files up to the new SMA (once moved via FTP, they should be available in the drop-down choices for the Restore section). See: How to download and upload backup files via FTP or CMD in versions 6.4 and higher (184159)
For version 6.3.x and below see - How to upload K1000 appliance back up files using FTP (114058)
- Once both files are associated click Restore. Note that this process can take up to one hour and the new SMA will be unavailable. The amount of time for restore is dependent on the size of the backup files.
- Once the restore completes, the K1 will reboot. Upon reboot the SMA should be in the state of when the backup files were created. This includes the same authentication settings, network settings, etc.
- NOTE: If the IP settings are not set upon reboot, try rebooting 1 or 2 more times, and that normally gets the IP to set. If not, try using the console login netdiag/netdiag, and update the IP address there.
The trial/old SMA does NOT match the new SMA version:
It is necessary for both the backup and the new SMA to be on the exact same version to upload backups. Please upgrade the old SMA to the version of the new SMA before removing backups.