What's new for KACE Systems Management Appliance

September 2018

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261232 - Error received: "Oops Something went wrong" during login

After upgrading to System Management Appliance (SMA) to version 9.0.270, when using LDAP authentication, the following error will appear upon...

Created: September 6, 2018
261232 - Error received: "Oops Something went wrong" during login

After upgrading to System Management Appliance (SMA) to version 9.0.270, when using LDAP authentication, the following error will appear upon...

Created: September 6, 2018
Revised
122792 - How to link a KACE SDA to a KACE SMA

How to link a KACE SDA (Systems Deployment Appliance) to a KACE SMA (Systems Management Appliance) so they will show up  in the organization...

Revised: September 13, 2018
147631 - 6.3 And Beyond Licensing Changes

The 6.3 and above  releases introduces asset packs for licensing some of the new K1000 features, including server monitoring, Agentless...

Revised: September 3, 2018
127570 - Identifying and resolving performance issues

Performance issues can be defined as: KACE server side/web page loading: Specific page loading All or most web page loading Client side...

Revised: September 10, 2018
112277 - LDAP Filters Tips and Tricks

A few examples of LDAP filters for the  KACE SMA (Systems Management Appliance)/K1000.

Revised: September 10, 2018
261232 - Error received: "Oops Something went wrong" during login

After upgrading to System Management Appliance (SMA) to version 9.0.270, when using LDAP authentication, the following error will appear upon...

Revised: September 14, 2018
131523 - How to Populate the Ticket "Owner" Drop Down Menu From The Service Desk Module

This article describes how to populate the "Owner" drop down in a Service Desk ticket.

Revised: September 13, 2018
111208 - How to create a smart label for an IP range using REGEX

  How to to build a Smart label by building a Regex expression for an IP range.

Revised: September 13, 2018
127638 - Import Active Directory (AD) User Groups Using a Single LDAP Filter Label

If you use AD security groups and your users are a member of one or more AD security group(s), one LDAP label query can be created to...

Revised: September 13, 2018
131523 - How to Populate the Ticket "Owner" Drop Down Menu From The Service Desk Module

This article describes how to populate the "Owner" drop down in a Service Desk ticket.

Revised: September 14, 2018
111181 - How do I connect to the file share on the K1000 appliance using Windows 7/Vista?

When running Windows Vista or 7 to connect to the appliance administrative file share to add new files, you may receive a message indicating that...

Revised: September 3, 2018
111198 - How to install VMware Tools on the K1000

This article will show how to install VMware Tools on the K1000

Revised: September 3, 2018
111232 - How to establish a Tether connection with KACE Technical Support

KACE Engineers may need to access your KACE appliance remotely to access your web admin, server console, SMTP server, database, and log files to...

Revised: September 3, 2018
111277 - Deploying a Current Model Dell BIOS Update when there is a BIOS Password

Problem: There is a new BIOS update for your clients, but the K1000 doesn't have an option to enter the BIOS password when deploying the BIOS...

Revised: September 3, 2018
128241 - What items to check for when getting "HANDSHAKE error" during a scheduled patching job?

Handshake is the process when the agent is trying to download the necessary files used to start the patching process.  The Handshake error is...

Revised: September 4, 2018
111995 - I am unable to log into the Support portal or have forgotten my password. What do I do now?

If  a customer is unable to log into the new Support portal or have forgotten a password, this article list the steps to reset the password and...

Revised: September 3, 2018
117314 - How to delete an Organization in the KACE SMA appliance

This is for KACE SMA appliances that have a Organization enabled license.

Revised: September 6, 2018
131521 - SMA: How to Make a Query Into a Report

There may be occasion where you obtain a query, written in SQL that you would like to run as a report within your appliance. This document...

Revised: September 6, 2018
118705 - Minimum Permissions in Active Directory to install SSO (single sign on) on the KACE SMA

Per the KACE SMA Admin Guide, in order to Join a domain with the appliance, in order to use SSO (single sign on), you are to user an Admin account...

Revised: September 6, 2018
118705 - Minimum Permissions in Active Directory to install SSO (single sign on) on the KACE SMA

Per the KACE SMA Admin Guide, in order to Join a domain with the appliance, in order to use SSO (single sign on), you are to user an Admin account...

Revised: September 6, 2018
111219 - How to update Agents using Client Bundles

The client bundle is designed to update the KACE SMA (Systems Management Appliance) Agent deployment files that are stored on the SMA appliance via...

Revised: September 13, 2018
119854 - Training Video archive of SMA and SDA Appliances

A link to archive training videos of the KACE SMA, SDA, and the K1 GO app.

Revised: September 6, 2018
116949 - How to import and export resources

If you need to import or export resources on the KACE SMA (System Management Appliance), such as: Managed installs Help Desk queue Help Desk...

Revised: September 13, 2018
181225 - What Tiers are supported for a SCAP scan?

In trying to select the correct/needed checklist in order to run a SCAP scan, you need to know what Tier is supported.

Revised: September 13, 2018
112033 - Detecting and reporting UAC enabled status via CI and custom SQL report

User Account Control (UAC) is a technology introduced by Microsoft with Windows Vista to improve security of operating system. By querying a...

Revised: September 10, 2018
131524 - Initial settings to enable Mac devices to provision using the KACE SMA appliance

Initial settings to enable Mac devices to provision using the KACE SMA appliance

Revised: September 6, 2018
131519 - How to Keep LDAP Filter in Sync With the KACE SMA Appliance User Records

LDAP filters cannot effectively be used to govern help desk permissions because LDAP filters are only evaluated on the appliance users when they...

Revised: September 6, 2018
112030 - Supported applications and operating systems for patching

This article contains a link below that outlines the operating systems, applications, and locales that are supported by the SMA (KACE Systems...

Revised: September 6, 2018
131522 - How to Make LDAP or Local Authentication work in the KACE SMA Appliance Admin WebGUI

The KACE SMA appliance allows you to manage user authentication either locally, on the Users category under Settings, or via LDAP. LDAP...

Revised: September 6, 2018
118542 - What is escalation used for and how do I set it up?

The Escalation process allows you to send out automatic emails when a ticket remains in an Open state longer than a certain time. This provides you...

Revised: September 7, 2018
136832 - How do I execute a command, run an installer, or run a VBS Script as a fully privileged user?

A user is unable to run a managed install or offline kscript as a logged in user.

Revised: September 6, 2018
126771 - How to Blacklist Applications using the SMA

Application Control (Blacklist Applications) - used to mark applications as Not Allowed and blacklist them or prevent them from running on...

Revised: September 7, 2018
136904 - Installing Virtual KACE SMA/SDA appliance using vSphere

After purchasing your Virtual KACE SMA/SDA Appliance you will receive an email to download the OVF file from https://support.quest.com/.&nbsp...

Revised: September 6, 2018
138849 - SSL Certificate File Types For The KACE SMA Appliance

When requesting an SSL Certificate from a Certificate Authoriy (CA) some vendors define certificates differently or with proprietary names.

Revised: September 6, 2018
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