What's new for KACE Systems Management Appliance

August 2018

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261078 - Errors when attempting to access Service Desk queues or tickets after KACE GO 5.0 update

After the KACE GO application upgraded to 5.0, some Service Desk queues, tickets, and ticket actions could produce errors. These errors can...

Created: August 29, 2018
260699 - Agent Provisioning with WinRM

WinRM is one of the agent provisioning methods available for the KACE Systems Management Appliance. An alternative best practice approach would be...

Created: August 23, 2018
260592 - KACE Kontinuing Education (KKE) Recording: What's New - SMA 9.0 - Offboard Backup Transfer

In this What's New in 9.0 video, we will cover the ability to automatically offload appliance backup files to a designated share. Offboard...

Created: August 22, 2018
260593 - KACE Kontinuing Education (KKE) Recording: What's New - SMA 9.0 - Software Licensing Enhancements

In this What's New in 9.0 video, we will cover the enhancements made in two related areas:   Software Catalog and License Compliance...

Created: August 22, 2018
260594 - KACE Kontinuing Education (KKE) Recording: What's New - SMA 9.0 - Task Scheduling Enhancements

In this What's New in 9.0 video, we will cover a few of the new Task Scheduling enhancements:   a Common Calendar, and Task Chains.   Common...

Created: August 22, 2018
260595 - KACE Kontinuing Education (KKE) Recording: What's New - SMA 9.0 - Warranty Retrieval for HP and Lenovo Devices

In this What's New in 9.0 video, we will cover the addition of Warranty retrieval for both HP and Lenovo manufactured devices.   HP & Lenovo...

Created: August 22, 2018
260737 - How to setup offboard backup transfer

In previous versions, to store SMA backups off of the appliance, it was necessary to either manually download the backups from the web interface...

Created: August 23, 2018
260775 - Device Inventory search error: "There was an error retrieving the data for this page"

If the Device Scope feature is in use within a role (using labels), when a user assigned to that role visits  Inventory | Devices , there is...

Created: August 24, 2018
260294 - Last Startup and Uptime Since Last Reboot fields not updated after shutdown/startup

Inventory fields " Last Startup " and " Uptime Since Last Reboot" not updated after shutdown/startup but it is if reboot...

Created: August 17, 2018
260586 - KACE Kontinuing Education (KKE) Recording: What's New - SMA 9.0 - Color Themes

In this What's New in 9.0 video, we will cover the new Color Themes feature.   With this new feature, a default theme can be chosen for all new...

Created: August 22, 2018
260588 - KACE Kontinuing Education (KKE) Recording: What's New - SMA 9.0 - New Dashboards

In this What's New in 9.0 video, we will cover the new Dashboard pages added to Inventory and Service Desk.   You may have noticed in 8.0, we...

Created: August 22, 2018
Revised
111736 - How to setup a process to automatically move the backup files off of the Quest KACE SMA appliance

This article gives instructions on how to use FTP to backup your KACE SMA on a regularly scheduled basis. <blockquote> Please pay attention to the...

Revised: August 23, 2018
114058 - How to upload KACE appliance back up files using FTP for appliances version 6.3 and below

Some reasons for using FTP to back up your KACE SMA is one of the back up files is larger then 1.5GB.  You need to pull the files off the...

Revised: August 24, 2018
261040 - Hotfix to provision KACE SMA with the KACE Cloud MDM European data center

NOTE: This hotfix ONLY applies to customers located in Europe.  Also, this only applies for SMA versions 8.1 and 9.0. KACE Cloud MDM (Mobile...

Revised: August 29, 2018
259284 - How to check for and address the XMR-STAK vulnerability

A verification tool has been created to check for a known XMR-STAK vulnerability. This kbin checks for the presence of XMR-STAK as well as whether...

Revised: August 22, 2018
114990 - Service Desk only winmail.dat is attached to Tickets via email

Tickets created or modified through email that have attachments, such as PDF, CSV, TXT, etc., only have winmail.dat files attached to them. The...

Revised: August 30, 2018
115125 - Editing a saved Helpdesk custom view

You created and saved a custom KACE SMA (Systems Management Appliance)  Helpdesk view but now want to alter the criteria and update.

Revised: August 30, 2018
257835 - Google Chrome Browser Updates URLs requirement for K1000 Appliance's Patching Whitelist

The K1000 Appliance unable to download Google Chrome Browser's Updates for the Security Patching. 

Revised: August 16, 2018
259628 - Service Desk User Console Announcements with Broken Show More Arrow Down image.

When an Admin create an Urgent Announcement by using  Service Desk | Announcements | Add Announcement   and   then 'Drag to make Urgent...

Revised: August 16, 2018
227660 - Unable to access the SMA Samba Share on Windows 10 1709 or newer versions.

On Windows 10 clients specifically on versions 1709 or beyond when you try to access the KACE SMA Samba Share will receive a Windows cannot find...

Revised: August 27, 2018
115534 - How to obtain MD5 Checksum for Alternate Locations with a Managed Install

When using Alternate Locations with a Managed Install, the MD5 Checksum must be included as part of the process. This article explains how to use...

Revised: August 30, 2018
115667 - How to connect Crystal Reports to the KACE SMA database

How to use JDBC to connect Crystal Reports Designer with the MySQL database in the appliance.

Revised: August 30, 2018
115858 - Smart label filters <,> do not work with Software Version

When creating a smart &nbsp; label or advanced search using SQL operators "&lt;,&gt;" (lesser than or greater than) &nbsp; do not work because...

Revised: August 30, 2018
115845 - After provisioning, one or several client machines do not seem to check in

After provisioning, one or several client machines do not seem to check-in, even when the client installs correctly and the client machines can...

Revised: August 30, 2018
116578 - Common SMTP errors and their meanings

Common SMTP errors and their meanings

Revised: August 30, 2018
116811 - How to delete a Helpdesk queue

Revised: August 30, 2018
116915 - Scheduled patches did not install at the scheduled time

Some computers in a Detect and Deploy or a Deploy schedule do not install patches at the scheduled time.

Revised: August 30, 2018
117073 - Tool to assist in building REGEX expression for filtering IP address range

A free tool fom Analytics Market&nbsp;that can be used to filter IP address range in labels.

Revised: August 30, 2018
114058 - How to upload KACE appliance back up files using FTP for appliances version 6.3 and below.

Some reasons for using FTP to back up your KACE SMA is one of the back up files is larger then 1.5GB.&nbsp; You need to pull the files off the...

Revised: August 23, 2018
241534 - How to: SMA - Setup Guide for VMware Platforms

This guide explains how to set up the virtual KACE Systems Management Appliance (SMA/K1000) on VMware&reg; ESX&reg; or VMware ESXi&trade; host...

Revised: August 29, 2018
247914 - KACE SMA - How-to: Reset the local admin password

How-to: Reset the local admin password

Revised: August 30, 2018
155574 - Upgrading a KACE Systems Management Appliance that is Multiple Versions Behind (Upgrade Path 5.1 to 9.0)

Upgrading the KACE Systems Management Appliance multiple versions requires planning, as it is important to consider the agent versions in the...

Revised: August 22, 2018
195835 - Agent troubleshooting practices - Agents not checking in or not running inventory

Several important features in KACE SMA as manage installation , file synchronization , replication shares and smart labels make use of the...

Revised: August 16, 2018
114346 - How to allow a distribution group to accept mail from unauthenticated users

User sets cc list or other email option in KACE SMA to send an email. However, the distro group does not get the email because there are...

Revised: August 30, 2018
114700 - KACE SMA Scripting: Install DSN based on system architecture

You would like to install a scripted DSN but also need to detect the difference in machine architecture. Windows redirects requests based on system...

Revised: August 30, 2018
114922 - Troubleshooting Managed Installs

Here is a list of items to check with a Managed Installation (MI) when it is unable to deploy or to uninstall from a client machine.<!--?xml...

Revised: August 30, 2018
115345 - While joining my KACE SMA to the domain use Single Sign On (SSO), I get an error LDAP_INSUFFICIENT_ACCESS

When you attempt to join the KACE SMA to your domain with Single Sign On (SSO), you may receive this error: &nbsp; QAS: LDAP...

Revised: August 30, 2018
116381 - Troubleshooting excess backup database or database too large after attempting to upgrade your KACE SMA appliance

Excess Backup Database Files are present on your appliance and they are outside the scope of your current backup settings. Example: Appliance is...

Revised: August 30, 2018
259176 - How to Configure HP and Lenovo Warranty

This article describes the process for configuring HP and Lenovo warranty information on the Settings: General Settings page in the KACE Systems...

Revised: August 30, 2018
259176 - How to Configure HP and Lenovo Warranty

This article describes the process for configuring HP and Lenovo warranty information on the Settings: General Settings page in the KACE Systems...

Revised: August 17, 2018
233182 - HTML tags displayed in Service Desk Announcements

User console announcements have line feeds replaced by text on display.

Revised: August 28, 2018
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