What's new for KACE Systems Management Appliance

July 2018

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259762 - MIA Devices settings and configuration

Devices that are under management but that have not communicated with the appliance in the last 1 to 90 days are considered to be MIA (missing...

Created: July 24, 2018
259628 - Service Desk User Console Announcements with Broken Show More Arrow Down image.

When an Admin create an Urgent Announcement by using  Service Desk | Announcements | Add Announcement   and   then 'Drag to make Urgent...

Created: July 19, 2018
259782 - SSL certificate problem: unable to get local issuer certificate

After uploading a new [SSL Private Key File], [SSL Certificate File], and [SSL Intermediate File]  to the KACE 1000 SMA, and your browser is not...

Created: July 25, 2018
259611 - K1000 Appliance API Reference for Asset Error 404.

Using API Tool to connect to the K1000 Appliance and trying to retrieve details by using GET > https://k1000.domain.local/api/asset/assets/types...

Created: July 19, 2018
Revised
111263 - I received my "Welcome to KACE" license e-mail - What happens next?

You've recently purchased your KACE appliance, and you're ready to get things moving! We're ready to help- as part of the purchase of...

Revised: July 30, 2018
111263 - I received my "Welcome to KACE" license e-mail - What happens next?

You've recently purchased your KACE appliance, and you're ready to get things moving! We're ready to help- as part of the purchase of...

Revised: July 30, 2018
111775 - Which network ports and URLs are required for the KACE K1000 appliance to function?

The following table describes expected K1000 (SMA) traffic (inbound, outbound, bidirectional)  at the NIC.  This is meant to describe  internal...

Revised: July 19, 2018
128241 - What items to check for when getting "HANDSHAKE error" during a scheduled patching job?

Handshake is the process when the agent is trying to download the necessary files used to start the patching process.  The Handshake error is...

Revised: July 30, 2018
112254 - Example of a Managed Installation Using Alternate Download Location on MacOS

Example of a Managed Installation Using Alternate Download Location on MacOS

Revised: July 17, 2018
112297 - Connection Response 401 associated key not found error when linking KACE appliances

When linking one KACE appliance to another, the user gets the following error when testing the connection: "connection response 401 associated...

Revised: July 17, 2018
113838 - File not Synchronizing when using Windows Environment Variables in the path

When using an environment variable in the path of a File Synchronization the file does not sync to the target systems.

Revised: July 17, 2018
114016 - KACE SMA Mac Scripting Install from webserver via KACE Script

A scripted way to deliver a download to a client via a KACE script but keeping the resources on a webserver.  This script is for Mac systems...

Revised: July 17, 2018
114135 - How to stop KACE Agent tasks on the SMA appliance

 Agent: How to stop an agent task on the appliance

Revised: July 17, 2018
130641 - Setting up Exchange for the SMA: Quick Checklist

This is a quick checklist to use when troubleshooting, to help find common issues. These steps for an onsite Exchange server.

Revised: July 23, 2018
223888 - How to upload larger files to associate to Software inventory on the KACE SMA

Cannot associate and upload a file greater than 2 GB on the KACE appliance under Software | Inventory.

Revised: July 24, 2018
133054 - How to add an ESXi 5.x server to the KACE SMA inventory using the Agentless functionality

How to add an ESXi 5.x server to the KACE SMA inventory using the new Agentless functionality introduced in version 6.0

Revised: July 24, 2018
111263 - I received my "Welcome to KACE" license e-mail - What happens next?

You've recently purchased your KACE appliance, and you're ready to get things moving! We're ready to help- as part of the purchase of...

Revised: July 27, 2018
238630 - Manually install agent on Ubuntu

For situations where provisioning is not available to install the KACE Systems Management Appliance (SMA) Agent, it is possible to install the...

Revised: July 23, 2018
114347 - Configuring KACE SMA appliance for email connectivity to Office 365

This article is reported to work for most customers.  If after using this article to set up email connectivity to Office 365 you continue to...

Revised: July 25, 2018
111775 - Which network ports and URLs are required for the KACE K1000 appliance to function?

The following table describes expected K1000 (SMA) traffic (inbound, outbound, bidirectional)  at the NIC.  This is meant to describe  internal...

Revised: July 24, 2018
114347 - Configuring KACE SMA appliance for email connectivity to Office 365

This article is reported to work for most customers.  If after using this article to set up email connectivity to Office 365 you continue to...

Revised: July 24, 2018
259176 - How to Configure HP and Lenovo Warranty

This article describes the process for configuring HP and Lenovo warranty information on the Settings: General Settings page in the KACE Systems...

Revised: July 24, 2018
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