What's new for KACE Systems Management Appliance

June 2018

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257835 - Google Chrome Browser Updates URLs requirement for K1000 Appliance's Patching Whitelist

The K1000 Appliance unable to download Google Chrome Browser's Updates for the Security Patching. 

Created: June 6, 2018
258074 - How to Sign Up for the KACE SMA 9.0 Beta Program

This article details the process for KACE Beta Program registration. Please read the entire article thoroughly, as the following must be sent to...

Created: June 7, 2018
258628 - Performing Distributions Course 5: Scripting and Mac Profiles and Alerts Modules, Wake-on-LAN (WBT)

This is the fifth course in a series of implementation courses designed to instruct users on the essentials of deploying, configuring and...

Created: June 14, 2018
257239 - Locked out of KACE SMA

Users may encounter error messages when accessing the WebUI: What happened: You do not have permission to access / on this server...

Created: June 1, 2018
Revised
153481 - Welcome to JumpStart for Systems Management Appliance (SMA)

Welcome to JumpStart on your KACE Systems Management Appliance (SMA). Training is part of a successful implementation, and was included with the...

Revised: June 12, 2018
255125 - How to determine the database ID of any item in the K1000 SMA

This article is to determine the database ID of any item within the K1000 SMA.

Revised: June 7, 2018
226568 - Wake on LAN Requirement Changes in Windows 8 and 10

Wake on LAN will not function by default in a shutdown state on Windows operating systems later than Windows 7.

Revised: June 8, 2018
155574 - Upgrading a KACE Systems Management Appliance that is Multiple Versions Behind (Upgrade Path 5.1 to 8.1)

Upgrading the KACE Systems Management Appliance multiple versions requires planning, as it is important to consider the agent versions in the...

Revised: June 11, 2018
153481 - Welcome to JumpStart for Systems Management Appliance (SMA)

Welcome to JumpStart on your KACE Systems Management Appliance (SMA). Training is part of a successful implementation, and was included with the...

Revised: June 8, 2018
128241 - What items to check for when getting "HANDSHAKE error" during a scheduled patching job?

Handshake is the process when the agent is trying to download the necessary files used to start the patching process.  The Handshake error is...

Revised: June 8, 2018
196000 - Recommended Virtual Appliance Configuration for Scalability

The K1000 Virtual Appliance is configured, by default, to utilize 2 vCPUs and 4 GB of RAM (this is also the minimum system requirement for the...

Revised: June 14, 2018
223293 - How to create a Custom Inventory Rule

This article explains how to create a simple custom inventory rule that gets the host value found on the agent amp.conf file.

Revised: June 13, 2018
223888 - How to upload larger files to associate to Software inventory on the KACE SMA

Cannot associate and upload a file greater than 2 GB on the KACE appliance under Software | Inventory.

Revised: June 13, 2018
254939 - Managing Knowledge Base articles

Users can add, edit, duplicate, and delete Knowledge Base articles using the Administrator Console. Users can search for articles by keyword, and...

Revised: June 7, 2018
254940 - How to delete Knowledge Base articles

Delete Knowledge Base articles to permanently remove them from the appliance.

Revised: June 7, 2018
255125 - How to determine the database ID of any item in the K1000 SMA

This article is to determine the database ID of any item within the K1000 SMA.

Revised: June 7, 2018
195361 - How to properly add K1000 DNS hostname

If there are no DNS entries for the K1000 Appliance in the DNS server, all these services will fail to function properly: Agent Inventory...

Revised: June 7, 2018
257020 - Unable to Run KaptureState for MacOS

When running ./mac_runme.sh to gather the kapturestate , users may encounter this error: <blockquote> MacBook-Pro:kapturestate-3.3.5...

Revised: June 8, 2018
231590 - Windows Agent Devices Inventory Not Updating When Online Due to Powershell

Windows Devices are showing online, however inventory is not updating unless inventory is forced from the agent device.

Revised: June 13, 2018
256647 - How to Add a New Barcode Tag to an Asset Type

It is possible to add multiple barcode tags to a specific asset type on KACE. Through the KACE Go App a barcode may be scanned and assigned to one...

Revised: June 13, 2018
258074 - How to Sign Up for the KACE SMA 9.0 Beta Program

This article details the process for KACE Beta Program registration. Please read the entire article thoroughly, as the following must be sent to...

Revised: June 13, 2018
256649 - How to Scan a Barcode with the KACE Go App Barcode Scanner

This article explains how to add and associate a barcode to an existing asset through the KACE Go App.

Revised: June 13, 2018
114887 - How to manually remove KACE Agent on all Operating Systems

This articles explains how to manually remove the K1000 agent from Windows, Linux and Mac operating systems.

Revised: June 14, 2018
133776 - Using the GPO Provisioning Tool for Agent Deployment

The KACE Systems Management Appliance (SMA) Windows Agent GPO Provisioning Tool is a Windows-based tool used to deploy the KACE SMA agent to...

Revised: June 1, 2018
254509 - Process timeout conflict may result in incomplete or terminated tasks

The Process Timout in communication settings is an agent-based timeout that will specify the amout of time after which the agent suspends a...

Revised: June 5, 2018
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