What's new for KACE Systems Management Appliance

April 2018

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253077 - Service Desk: Using SQL queries in Custom Ticket Fields

Custom fields in the help desk are great ways to add pertinent information to a ticket using a field that is not, by default, provided in the...

Created: April 6, 2018
253956 - Help Desk: Customizing ticket layout > Define custom ticket fields

You can customize the way the  Layout Ticket Fields  and  Related Ticket Fields  are displayed on the  Ticket Detail...

Created: April 12, 2018
253682 - SMA/K1000 8.1 version: End of Support announcements

End of Support announcements

Created: April 11, 2018
Revised
111277 - Deploying a Current Model Dell BIOS Update when there is a BIOS Password

Problem: There is a new BIOS update for your clients, but the K1000 doesn't have an option to enter the BIOS password when deploying the BIOS...

Revised: April 10, 2018
230165 - KACE Kontinuing Education (KKE) Recording: SMA Server Monitoring (English)

Do you have servers that are not currently being monitored for active issues and errors?  Learn how the KACE SMA can monitor these devices in this...

Revised: April 10, 2018
230175 - KACE Kontinuing Education (KKE) Recording: KACE Systems Management Appliance - Backup and Upgrade

Learn how to properly backup, optimize, and upgrade your KACE Systems Management Appliance. <video controls="" data-account="792512365001" data...

Revised: April 10, 2018
234944 - KACE Kontinuing Education (KKE) Recording: SMA - 8.0 What's New - KB Editor Enhancements

Learn about the new editor added to the Knowledge Base in version 8.0 of the SMA (KACE Systems Management Appliance).

Revised: April 10, 2018
234945 - KACE Kontinuing Education (KKE) Recording: SMA - 8.0 What's New - SD New Features

Learn about the new features added to the Service Desk in version 8.0 of the SMA (KACE Systems Management Appliance). The following topics are...

Revised: April 10, 2018
234946 - KACE Kontinuing Education (KKE) Recording: SMA - Best Practices for Patching Your Workstations

Discover best practices for patching workstations with the SMA (KACE Systems Management Appliance).

Revised: April 10, 2018
235031 - KACE Kontinuing Education (KKE) Recording: SMA - 8.0 What's New - New Infrastructure Features

Learn about the New Infrastructure Features in version 8.0 of the SMA (KACE Systems Management Appliance). The following topics are discussed...

Revised: April 10, 2018
235032 - KACE Kontinuing Education (KKE) Recording: SMA - 8.0 What's New - Device Communication Features

Learn about new Device Communication Features in verison 8.0 of the SMA (KACE Systems Management Appliance). The following topics are discussed...

Revised: April 10, 2018
184159 - How to download and upload backup files via FTP or CMD in versions 6.4 and higher

The existing articles for uploading and downloading backup files via FTP do not apply to version 6.4 and higher: How to manually run the...

Revised: April 10, 2018
111736 - How to setup a process to automatically move the backup files off of the Quest KACE SMA appliance

&nbsp;This article gives instructions on how to use FTP to backup your KACE SMA on a regularly scheduled basis. Please pay attention to the...

Revised: April 5, 2018
111184 - Redirecting Clients from one KACE SMA to another

There are scenarios when customer requires redirecting K1 clients from &ldquo; K1 A &rdquo; to now check in to &ldquo; K1 B &rdquo; server.

Revised: April 4, 2018
123963 - How to force a client check in outside the normal run interval

The KACE SMA (Systems Management Appliance) Client routinely inventories at the set &quot;Inventory Interval&quot; schedule specified under SMA...

Revised: April 6, 2018
126771 - How to Blacklist Applications using the SMA

Application Control (Blacklist Applications) - used to mark applications as Not Allowed and blacklist them or prevent them from running on...

Revised: April 4, 2018
227660 - Unable to access "Client Drop" after disabling SMBv1 on Windows.

On Windows clients, trying to access samba share Client Drop folder "\\k1000hostname\clientdrop" will result in an unsuccessful connection, if...

Revised: April 9, 2018
111198 - How to install VMware Tools on the K1000

This article will show how to install VMware Tools on the K1000

Revised: April 2, 2018
111232 - How to establish a Tether connection with KACE Technical Support

KACE Engineers may need to access your KACE appliance remotely to access your web admin, server console, SMTP server, database, and log files to...

Revised: April 2, 2018
120134 - KACE Kontinuing Education for the K1000 and K2000 Appliances

New to KACE or maybe need a refresher on certain areas?  This article contains a link <g class="gr_ gr_13 gr-alert gr_gramm gr_inline_cards gr_run...

Revised: April 5, 2018
235033 - KACE Kontinuing Education (KKE) Recording: SMA - 8.0 What's New - Asset Management Features

Learn about the new Asset Management Dashboard and other new Asset Management Features in version 8.0 of the SMA (KACE Systems Management...

Revised: April 10, 2018
186066 - How long does an OVAL scan take to run and does it impact resources

Common questions regarding running an OVAL scan: How long does it take to complete an OVAL scan? How much bandwidth does an OVAL scan consume...

Revised: April 11, 2018
176568 - How to manually run the backup script and retrieve the backup files from the KACE SMA appliance in 6.4.x and above

Though it is possible to set backups on a nightly schedule, it sometimes becomes necessary to run the backup script and retrieve the files...

Revised: April 5, 2018
217335 - VMWARE tools cannot be updated in the K1000 and K2000 appliances in ESXi 6.5

After upgrading the ESXi hypervisor to 6.5 the <g class="gr_ gr_8 gr-alert gr_spell gr_inline_cards gr_run_anim ContextualSpelling ins-del...

Revised: April 2, 2018
229728 - "Patching is Disabled for Windows as signatures are missing..."

Modifying a schedule displays an ALERT error with the description, "Patching is Disabled for Windows as signatures are missing and no patch...

Revised: April 5, 2018
133776 - Using the GPO Provisioning Tool for Agent Deployment

The KACE Systems Management Appliance (SMA) Windows Agent GPO Provisioning Tool is a Windows-based tool used to deploy the KACE SMA agent to...

Revised: April 12, 2018
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