What's new for KACE Systems Management Appliance

February 2018

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Documentation

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None at this time

Revised

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Patches

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New
243021 - Course: Getting Started with KACE as a Service Web-based Training (WBT)

This course will help clarify what is different and what is needed to implement the KACE SMA (Systems Management Appliance) or AMA (Asset...

Created: February 23, 2018
242698 - GPO Tool for 8.0 uses new path

As part of the Dell to Quest rebranding, the agent path has changed from Dell\KACE to Quest\KACE. This has been mentioned in the 8.0 release...

Created: February 22, 2018
242698 - GPO Tool for 8.0 uses new path

As part of the Dell to Quest rebranding, the agent path has changed from Dell\KACE to Quest\KACE. This has been mentioned in the 8.0 release...

Created: February 22, 2018
Revised
189030 - Parent ticket info is viewable by users that are NOT owners in the parent ticket queue and are not admins

Current functionality allows any owners of child tickets in a process to see all of the details of the parent ticket, even if they are not owners...

Revised: February 19, 2018
184090 - Custom User Portal logo is not consistently displayed

On a browser that never logged into the KACE User Portal  or had it's cookies cleared, the KACE   logo may be displayed in place of the...

Revised: February 27, 2018
241214 - Browsing the KACE System Management Appliance (SMA) tabs slows to a crawl after upgrading the appliance

SMA appliance suddenly slows to a crawl when navigating from one tab to the next from any browser after upgrading from one version to a newer...

Revised: February 20, 2018
111775 - Which network ports and URLs are required for the KACE K1000 appliance to function?

The following table describes expected K1000 (SMA) traffic (inbound, outbound, bidirectional)  at the NIC.  This is meant to describe  internal...

Revised: February 23, 2018
111775 - Which network ports and URLs are required for the KACE K1000 appliance to function?

The following table describes expected K1000 (SMA) traffic (inbound, outbound, bidirectional)  at the NIC.  This is meant to describe  internal...

Revised: February 23, 2018
241214 - Browsing the KACE System Management Appliance (SMA) tabs slows to a crawl after upgrading the appliance

SMA appliance suddenly slows to a crawl when navigating from one tab to the next from any browser after upgrading from one version to a newer...

Revised: February 21, 2018
176399 - Machine.php loads slowly when the box is configured with multiple ORGs enabled

Load times for machine.php is observed taking over 80 seconds in some cases. This is caused by multiple ORGS added to the box. The more added the...

Revised: February 26, 2018
176404 - When adding a Parent ticket you can only search for the first 4 characters

When trying to add a parent ticket using the "Add Parent" feature in the ticket, you may only search for a ticket by the first 4 characters...

Revised: February 26, 2018
206616 - KACE SMA Patching - Best practices and recommendations

Best practices for patching devices include testing patches, using labels to organize devices and patches, and notifying users when systems are...

Revised: February 22, 2018
241275 - HTML tags appearing in knowledge base article used in ticket

When appending a knowledge base article to a service desk ticket, it appears in the comments with the html tags.

Revised: February 19, 2018
196283 - Error Exporting Software Inventory

In teh KACE SMA (Systems Management Appliance)/K1000 an export from the software inventory page results in an Oops page including a PHP error...

Revised: February 26, 2018
192755 - K1000 6.4.519 agent msi file signature expired

K1000 agent 6.4.519 bundle has msi file which signature expires 

Revised: February 27, 2018
196283 - Error Exporting Software Inventory

In the KACE SMA (Systems Management Appliance)/K1000 an export from the software inventory page results in an Oops page including a PHP error...

Revised: February 27, 2018
142233 - The script action "Search file system" is not working on Windows devices

The script action Search file system is not working on Windows devices and always returns ' Not Found ' (False) The action appears in...

Revised: February 16, 2018
176395 - Order value of Smart Label cannot be changed and saved

Changes made to Smart Label order values do not save. 1. Go to Home | Label Management and click on Smart Labels .  2. Choose action...

Revised: February 26, 2018
176399 - Machine.php loads slowly when the box is configured with multiple ORGs enabled

Load times for machine.php is observed taking over 80 seconds in some cases. This is caused by multiple ORGS added to the box. The more added the...

Revised: February 26, 2018
176404 - When adding a Parent ticket you can only search for the first 4 characters

When trying to add a parent ticket using the "Add Parent" feature in the ticket, you may only search for a ticket by the first 4 characters...

Revised: February 26, 2018
177477 - Admin UI Login fails on first try when user does not have access to Dashboard

When a user is assigned a role that does not have access to the Dashboard in the Admin interface, the first login attempt will fail. Login will...

Revised: February 27, 2018
178186 - Unable to login after 6.4 upgrade due to 'Organization Not Found' error

After upgrading to 6.4, users are unable to login to the K1000 web interface and are shown an "Organization Not Found" error.

Revised: February 27, 2018
181177 - Title field on User Console is not displayed

After upgrading the Appliance to version 6.4.119927 from version 6.3.113399, the "Title" in the User Console is no longer displayed.

Revised: February 27, 2018
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Product Life Cycle

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Notifications

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Revised

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