What's new for KACE Systems Management Appliance

November 2017

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234337 - How to Use the KACE KaptureState Utility v3 (Windows, Mac, Linux)

The Kapture State utility is used by KACE Support technicians to diagnose and troubleshoot Agent installation. Version 3 of KaptureState is...

Created: November 6, 2017
234275 - Windows Operating System Software Titles will not report in software catalog based inventory on 6.4 and lower version of KACE Systems Management Appliance (K1000)

This knowledge base article describes the change in discovery of windows operating titles for software catalog based inventory. Due to the...

Created: November 2, 2017
234300 - KACE Support Webinar - SMA Performance Best Practices - 10/27/2017

This article includes the Webex and audio recording from the KACE Support Webinar delivered on 10/27/2017 covering Systems Management Appliance...

Created: November 3, 2017
234303 - Agent tasks suddenly stop processing

It is possible that a handful of agent tasks may hang and cause subsequent tasks to suddenly stop processing.  This issue can be caused by...

Created: November 6, 2017
234291 - Error when downloading an attachment with an ampersand in the title

When an attachment with an ampersand (&) in the title is uploaded to the Service Desk | Knowledge Base in the SMA (KACE Systems Management...

Created: November 3, 2017
234337 - [Legacy] How to Use the KACE KaptureState Utility v3 (Windows, Mac, Linux)

NOTE : The KaptureState utility has been replaced by the KACE Agent Toolkit (which includes the same 'Kapture' functionality). KAT can...

Created: November 6, 2017
234300 - KACE Support Webinar - SMA Performance Best Practices - 10/27/2017

This article includes the Webex and audio recording from the KACE Support Webinar delivered on 10/27/2017 covering Systems Management Appliance...

Created: November 3, 2017
234524 - Database access disabled during 8.0 upgrade when using Secure Database Access

During upgrade to 8.0, it is possible that outside database access will be disabled completely if the MySQL self-signed certificate is invalid due...

Created: November 14, 2017
234337 - How to Use the KACE KaptureState Utility v3 (Windows, Mac, Linux)

The Kapture State utility is used by KACE Support technicians to diagnose and troubleshoot Agent installation. Version 3 of KaptureState is...

Created: November 6, 2017
234524 - Database access disabled during 8.0 upgrade when using Secure Database Access

After the upgrade to 8.0, it is possible that external access to the SMA database may be disabled.  The newest release of MariaDB (the SMA internal...

Created: November 14, 2017
Revised
227049 - Agent shows connected, but inventory has not completed

Agent communication issues can be complex and have many possible root causes; however, this article is meant to describe one possible resolution...

Revised: November 6, 2017
233348 - New to KACE Products or just inherited an SMA or SDA? Have a project or need something configured on the fly?

As a reminder, KACE tech support is break-fix only and any new configuration, custom work or best practice recommendations are a fee-based request...

Revised: November 6, 2017
234271 - How to Add Large Dependencies to KScripts

This guide will walk you through creating a large KScript Task on a KACE System Management Appliance (SMA).

Revised: November 11, 2017
111995 - I am unable to log into the Support portal or have forgotten my password. What do I do now?

If  a customer is unable to log into the new Support portal or have forgotten a password, this article list the steps to reset the password and...

Revised: November 2, 2017
188861 - How To - Size Report

This Size Report provides information concerning large file sizes or directories with large amounts of files in them. 

Revised: November 6, 2017
234057 - KACE SMA Performance Considerations and Best Practices

KACE SMA Performance Considerations and Best Practices This document refers to the ‘Admin UI’ and ‘System UI’ of the Systems Management...

Revised: November 3, 2017
210267 - How To - SMA configuration report

How to run the 6.4 / 7.0 kbin to collect configuration information about the SMA (KACE Systems Management Appliance) that may be helpful in...

Revised: November 5, 2017
111237 - Troubleshooting Mac Agents That Are Not Checking In

This document describes an approach to determine what is wrong with an agent that is not able to check-in to a KACE SMA. This approach will also...

Revised: November 7, 2017
212183 - Fatal trap 12 error on the Kace console during the start of the Freebsd kernel

In some cases when the appliance comes unresponsive, customers have contacted support stating there is a Fatal Trap 12 error on their console...

Revised: November 7, 2017
234337 - How to Use the KACE KaptureState Utility v3 (Windows, Mac, Linux)

The Kapture State utility is used by KACE Support technicians to diagnose and troubleshoot Agent installation. Version 3 of KaptureState is...

Revised: November 7, 2017
156578 - KACE Kontinuing Education (KKE) Compilation: Getting Started with your K1000 Systems Management Appliance

KACE Kontinuing Education (KKE) is a series of   FREE   on-going educational sessions. These online sessions take place weekly and...

Revised: November 2, 2017
152974 - KACE Kontinuing Education (KKE) Recording: Asset Management Primer (English)

A consolidated and centralized approach to IT asset management is crucial for effectively managing the IT infrastructure of servers, printers...

Revised: November 9, 2017
114132 - How to setup external (DMZ) connectivity for the KACE SMA

This article is a general overview on how to setup external communication to the K1000 appliance.<!--?xml:namespace prefix = o ns = "urn:schemas...

Revised: November 9, 2017
111995 - I am unable to log into the Support portal or have forgotten my password. What do I do now?

If  a customer is unable to log into the new Support portal or have forgotten a password, this article list the steps to reset the password and...

Revised: November 1, 2017
234302 - Error: Organization name is a required field

When attempting to update the reporter password, an error is received: "Organization name is a required field." This causes a red banner error...

Revised: November 6, 2017
148849 - Where can I find OVF file to download for my KACE Appliance?

You may be a new customer to KACE and require the OVF file to set up your Virtual Appliance or an existing customer that may need to rebuild the...

Revised: November 2, 2017
116144 - How to Use the KACE Kapture State Utility for Windows (Legacy 7.x and older)

The Kapture State utility is used by KACE Support technicians to diagnose and troubleshoot Agent installation. NOTE: This article covers the...

Revised: November 7, 2017
119863 - How to migrate database between multiple SMAs (K1000s)

It may become necessary to move the current KACE SMA database and files to a different appliance.  Some example scenarios include: Migrating...

Revised: November 13, 2017
119863 - How to migrate database between K1000 appliances

It may become necessary to move the current KACE SMA database and files to a different appliance.  Some example scenarios include: Migrating...

Revised: November 9, 2017
232382 - SNMP Fail on certain appliance.

Certain devices such as Juniper failed during SNMP discovery.

Revised: November 10, 2017
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