It may be noted that while working on a ticket in the Service Desk, the Resolution placed in the ticket is not saved in a specific situation. It may not be easy to identify the situation immediately, as it requires multiple actions at one time.
With a ticket where both a resolution is added and a comment is edited in the same session, the resolution is not saved. If the status of the ticket were also changed at the same time and Resolution was required, this would still allow the ticket to be closed and no Resolution would exist.
You need to be signed in and under a current maintenance contract to view premium knowledge articles.
© 2024 Quest Software Inc. ALL RIGHTS RESERVED. Feedback Terms of Use Privacy Cookie Preference Center