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Title
Default Category CC users do not receive new ticket email -
Description
After upgrading the KACE Systems Management Appliance (SMA) to version 9.0, default Category CC List users do not receive a notification email when a new ticket is created, even if Email on Events settings are enabled for New Ticket Via Email and/or New Ticket Via Portal for Category CC.
This only applies to the initial email for a new ticket, as all subsequent emails use the Email on Events settings as expected.
This situation appears to exist if one or more of the following are true:
- The default category CC list user is not an existing user in the SMA
- Multiple category CC list addresses (more than 1)
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