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Title
K1000 using Certificate from External Root CA and all KACE Agents aren't connected. -
Description
The K1000 System Management Appliance was able to upgrade to version 7.1.149 and all the Older Version or Newer KACE Agents were able to communicate with the K1000 Server without any issues.
New Cert from an External Root CA was applied to the K1000 SMA and suddenly all the KACE Agents aren't communicating with the K1000 Server anymore.
konea.log from KACE Agent 7.x
2017-05-17.11:27:53+0800 | ERROR | serverconn.go.316:connect | Could not send connect msg | {"err" : "Post https://servicedesk.yourcompany.com:443/connect?kuid=a18b8818-c1d88-3298-2398-ef6e6f336338&ver=7.1.62&os=windows&ip=192.168.192.238:51520: net/http: request canceled (Client.Timeout exceeded while awaiting headers)"}
2017-05-17.11:27:53+0800 | ERROR | serverconn.go.216:func1 | Failed to connect | {"url" : "https://servicedesk.yourcompany.com:443"}
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