Return
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Title
Why KACE SMA Administrator Accounts Cannot Create "Custom View" in Service Desk -
Description
In KACE SMA Admin Console, the KACE SMA Administrator accounts cannot create Custom View in All Queues view or in single queue views. -
Cause
The Queue settings is incorrectly configured. -
Resolution
- Go to Service Desk | Configuration | Queues
- Click the Queue name
- Go to User Preferences section, at least one of the below options is configured:
- Under Owner Label, at least one of the selected labels contains the administrator user accounts
- Allow users with an Administrator role to read and edit tickets in this queue (Administrator Console only) is checked
NOTE:
For option 2, the administrator user accounts can only create Custom View in Administrator Console
- Go to Service Desk | Configuration | Queues