Notice:
• General Availability of 6.0 is currently planned for May 13, 2014.
• In order to be eligible to receive the 6.0 upgrade, the minimum versions are:
*K1000 series appliance: K1000 5.5.90548
*K1000 agents:
- Windows and Linux Agents: 5.4.10622
- Mac Agents: 5.5.30275
When a child ticket has been archived and its parent ticket is the original queue , a warning should be presented no matter where you delete the ticket from.
Pre-requisite :
1."PARENT_INFO" field permission is set 'User Create' on the Queue Customization' page
2.Create a parent and child ticket relation
3.Enable the Archive tab.
Steps to Reproduce :
1.Login to Admin UI.
2.Navigate to "Service Desk › Tickets" page.
3.Delete only the child ticket created above
4.Now navigate to 'Service Desk › Archive' page.
5.Try to delete the child ticket from "Archived Tickets" list page.
"During this Purge action, one or more tickets produced an error. Please remember that a child ticket can not be purged without also purging the parent ticket."
6.Now try to delete the child ticket from "Archived Ticket Detail" page.
"Please note: This is a child ticket, but the parent is not in the archive.
In this situation, you can restore or purge directly from this page."
Expected :
The deletion behavior of child ticket should be same from "Archived Tickets" list page and "Archived Ticket Detail" page
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