Often, permissions on the distro group are not set correctly to get email from the KACE SMA, as the appliance is outside the domain and the distro group is set to Not except email from unauthenticated users.
To allow a distribution group to accept mail from unauthenticated users:
1. Open Exchange Management Console.
2. Locate the distribution group in question under Recipient Configuration.
3. Right-click on the group and click Properties.
4. Click Mail Flow Settings tab.
5. Select Mail Delivery Restrictions option and click Properties button.
6. In the Mail Delivery Restrictions dialog box, uncheck ‘Require that all senders are authenticated’ and click OK on any open dialog boxes to save changes.
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