What's new for KACE Systems Deployment Appliance

September 2018

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122792 - How to link a KACE SDA to a KACE SMA

How to link a KACE SDA (Systems Deployment Appliance) to a KACE SMA (Systems Management Appliance) so they will show up  in the organization...

Revised: September 13, 2018
111356 - Proliant Server SATA/SAS Drivers

You need the drivers for HP ProLiant Smart Array SAS/SATA Controller Driver for Windows Server.

Revised: September 3, 2018
217172 - Remote Site Appliance (RSA) version Initial Setup Screenshots

This KB displays what the Remote Site Appliance (RSA) setup GUI looks like after launching the virtual machine for the first time in VMWare (OVF...

Revised: September 14, 2018
111181 - How do I connect to the file share on the K1000 appliance using Windows 7/Vista?

When running Windows Vista or 7 to connect to the appliance administrative file share to add new files, you may receive a message indicating that...

Revised: September 3, 2018
111198 - How to install VMware Tools on the K1000

This article will show how to install VMware Tools on the K1000

Revised: September 3, 2018
111232 - How to establish a Tether connection with KACE Technical Support

KACE Engineers may need to access your KACE appliance remotely to access your web admin, server console, SMTP server, database, and log files to...

Revised: September 3, 2018
111277 - Deploying a Current Model Dell BIOS Update when there is a BIOS Password

Problem: There is a new BIOS update for your clients, but the K1000 doesn't have an option to enter the BIOS password when deploying the BIOS...

Revised: September 3, 2018
111319 - Windows Could Not Clean Disk

An error message during a Scripted Install deployment that says "Windows could not clean disk".

Revised: September 3, 2018
111333 - Setting up the SDA driver feed with computers like HP and Toshiba

The KACE Systems Deployment Appliance (SDA) allows you to automatically install drivers as part of a deployment. The Driver Feed feature automates...

Revised: September 3, 2018
111350 - Remote Site Appliance Syncing Issues

When syncing the Remote Site Appliance (RSA) with the K2000 appliance, error 12 or 255 is received or the appliance is unable to connect.

Revised: September 3, 2018
112039 - Converting third party images to K-Image

How to use images from other vendors with KACE.

Revised: September 3, 2018
112173 - Troubleshooting User State Migration

If you are having difficulty capturing user states from the K2000 appliance, here are a few things to look at.

Revised: September 3, 2018
112178 - K2000 Exporting Best Practices

With all the upgrades the K2000 appliance has gone through, we have noticed an increase in failures when exporting items as a back up prior to the...

Revised: September 3, 2018
112224 - Remote Site Appliance Upgrade or Sync Fails with Error 255 or 12

When syncing or upgrading a Remote Site Appliance (RSA) with the K2000 appliance (SDA), error 12 or 255 occurs and the R SA...

Revised: September 3, 2018
112228 - Sharing C$ in Windows 7

Administrators are used to being able to connect to a system just by typing \\NameOfComputer\C$. In the event that this has been disabled you can...

Revised: September 3, 2018
226039 - Unable to Deploy UEFI Image with Unknown Error: 4294967295

When attempting to deploy a WIM UEFI Image, the job fails on Apply Image Task with error:&nbsp;4294967295. <img src="data:image/png;base64...

Revised: September 5, 2018
111351 - Change VMWare Server NIC to e1000

This article provides the basic steps changing the NIC on VMWare from the 100 Mbps Flexible vNIC to a gigabit Intel e1000 vNIC. VMware Server only...

Revised: September 3, 2018
111352 - Printer Configuration in Sysprep for Windows System Image Deployment.

When creating a Windows system image with a need to keep printer drivers and configuration, but <g class="gr_ gr_5 gr-alert gr_spell gr_inline...

Revised: September 3, 2018
111357 - Why does my sysprepped image not run its post-install tasks?

After deploying a sysprepped Windows image, the system does not appear to have executed any post-install tasks.

Revised: September 3, 2018
111359 - K2000: Installation Instructions for the Remote Site Appliance or Deployment appliance

Remote Site Appliances (RSA) allow you to network boot computers for recovery and deployment on the Local Area Network (LAN) in a remote location...

Revised: September 3, 2018
111361 - Leaving the Diagnostic Partition intact when Prepping Hard Drive

Generally, most hardware comes with a diagnostic partition set as partition 1. Many of our customers are removing this and in doing so are...

Revised: September 3, 2018
111362 - 'Insufficient memory for dmboot.sys' error

During a scripted install of Windows XP, the error &#39;insufficient memory for dmboot.sys&#39; appears and throws a blue screen error. If you run...

Revised: September 3, 2018
111363 - How do I push out a User State to a system already in production (Active)

&nbsp;How to push out a User State to a system already in production.

Revised: September 3, 2018
111717 - KBE Driver Pack Boot Environments

Revised: September 3, 2018
111864 - How to enable external Storage on the K2000

Helpful information on K2000 External Storage and how to enable it.

Revised: September 3, 2018
111995 - I am unable to log into the Support portal or have forgotten my password. What do I do now?

If  a customer is unable to log into the new Support portal or have forgotten a password, this article list the steps to reset the password and...

Revised: September 3, 2018
119854 - Training Video archive of SMA and SDA Appliances

A link to archive training videos of the KACE SMA, SDA, and the K1 GO app.

Revised: September 6, 2018
189687 - ドライバフィードで表示される一部のデル製機種についてx86/x64双方のドライバが提供されない.

ドライバフィードで表示される一部のDell製機種についてx86/x64双方のドライバが提供されません。

Revised: September 13, 2018
124396 - How to create a KBE pre-boot environment

Creating a Windows Kace SDA Boot Environment. Here are the steps to build out the new KBE boot environment:

Revised: September 12, 2018
136904 - Installing Virtual KACE SMA/SDA appliance using vSphere

After purchasing your Virtual KACE SMA/SDA Appliance you will receive an email to download the OVF file from https://support.quest.com/.&nbsp...

Revised: September 6, 2018
113951 - Windows Setup cannot install critical boot drivers

An error &quot;Windows Setup cannot install critical boot drivers&quot; occurs during a Scripted installation of Windows 7.

Revised: September 3, 2018
113969 - Media Manager fails to create Netboot image with error message: Netboot Image Creation Error

When building Mac NetBoot KBE with Media Manager for Mac, creating the NetBoot image fails with error: Netboot Image Creation Error: An...

Revised: September 3, 2018
113970 - Capturing and Deploying Multiple Partitions for Windows 7 and Later

This article covers how to capture and deploy a Windows 7 (or later) image with the system partition intact. Note - Kace Best Practices recommends...

Revised: September 3, 2018
114114 - Package shows as corrupt on the import screen after an attempted import on the K2000 appliance

A package copied into the restore share shows up on the import screen. When you attempt to import it, within a minute or two ( import package size...

Revised: September 3, 2018
114187 - Activating Windows 7 with a Post Installation Task

This article shows you how to create a Post Installation Task for Windows 7 that will activate Windows using a MAK license key.

Revised: September 3, 2018
114204 - Error using USMT - NT_SATUS_INSUFF_SERVER_RESOURCES

Using USMT generates a failure message NT_STATUS_INSUFF_SERVER_RESOURCES

Revised: September 3, 2018
114320 - Driver Feed Package missing or downlevel drivers

An Installed driver feed package is either missing a needed driver or contains a downlevel driver when compared with the driver cab downloaded...

Revised: September 3, 2018
114303 - Re-caching drivers take too long on the K2000 appliance

While recaching the drivers directory, it takes a very long time to finish, in the range of an hour or more.

Revised: September 3, 2018
114575 - How to install VMWare Tools for Virtual K2000 or Remote Site Appliance (RSA)

VMWare tools improve the performance of the virtual machine and updates the network module (among others ) and while the guest operating system...

Revised: September 3, 2018
115560 - Security Best Practices for the Kace K2000 and the Remote Site Appliance (RSA)

To protect the Kace K2000 and Remote Site Appliances (as well as the data they contain) from malicious users it is important to follow the...

Revised: September 3, 2018
115688 - Physical K2000 shows console error Fatal trap 9 : general protection fault while in kernel mode

At random times, the K2000 WebUI will become unresponsive and the error message “Fatal trap <g class="gr_ gr_3 gr-alert gr_gramm gr_inline_cards gr...

Revised: September 3, 2018
116039 - How to upload operating system installation files or source files on the K2000 appliance

<g class="gr_ gr_3 gr-alert gr_gramm gr_inline_cards gr_run_anim Grammar only-ins doubleReplace replaceWithoutSep" data-gr-id="3" id="3">Process...

Revised: September 3, 2018
116319 - Post install task using an attached zipped file does not run

A post install task created with an attached zipped file does not run.

Revised: September 3, 2018
116387 - Client Image Deploy Failed: K2000 Client Internal Error (5)

While deploying an image an error occurs &quot;K2000 Client Image Deploy Failed: K2000 Client Internal Error (5) K2000.&quot;

Revised: September 3, 2018
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