What's new for KACE Systems Deployment Appliance

April 2018

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112039 - Converting third party images to K-Image

How to use images from other vendors with KACE.

Revised: April 3, 2018
112173 - Troubleshooting User State Migration

If you are having difficulty capturing user states from the K2000 appliance, here are a few things to look at.

Revised: April 3, 2018
112228 - Sharing C$ in Windows 7

Administrators are used to being able to connect to a system just by typing \\NameOfComputer\C$. In the event that this has been disabled you can...

Revised: April 3, 2018
122532 - Slow login time when using any type of account

Logging into the K2000 web interface takes longer than a few seconds regardless of the type of account used (local user account or an LDAP user...

Revised: April 6, 2018
111277 - Deploying a Current Model Dell BIOS Update when there is a BIOS Password

Problem: There is a new BIOS update for your clients, but the K1000 doesn't have an option to enter the BIOS password when deploying the BIOS...

Revised: April 10, 2018
122605 - After deploying a sysprepped image, setup runs and fails

After deploying a <g class="gr_ gr_6 gr-alert gr_spell gr_inline_cards gr_run_anim ContextualSpelling" data-gr-id="6" id="6">sysprepped</g> image...

Revised: April 6, 2018
123175 - How to install Non Dell drivers into the K2000 Driver Feed

The Driver Feed contains driver packages for most Dell machines, though some older Dell machines are not supported with the Driver Feed. Likewise...

Revised: April 6, 2018
123455 - How to set up USMT Software to scan User States on the K2000

This Article describes how to set up and use USMT to <g class="gr_ gr_5 gr-alert gr_gramm gr_inline_cards gr_run_anim Grammar only-ins...

Revised: April 6, 2018
124693 - Linked Appliance Connection Error

The 'Manage Linked Appliance' page displays connection errors for one or more Linked Appliances under the 'Status' column.

Revised: April 6, 2018
125878 - Antivirus software interferes with KBE build process

The problem may be detected during the K2000 Media Manager KBE build process, with errors such as this: Processing 1 of 1 - Adding...

Revised: April 6, 2018
126356 - Driver Feed Friendly Names

There are some items in the Dell Driver Feed that list the model number instead of the model name, or there are multiple models with the same...

Revised: April 6, 2018
126432 - How to determine the WinPE version of a K2000 Boot Environment (KBE)

Support recommends including the WinPE version in the name of your K2000 Boot Environments (KBE), but in case you did not, here's how to determine...

Revised: April 6, 2018
190515 - Migrate to new K2000

How to migrate Scripted Installations, System Images, Boot Environments and other K2000 packages from existing K2000 to a new K2000. This procedure...

Revised: April 11, 2018
111362 - 'Insufficient memory for dmboot.sys' error

During a scripted install of Windows XP, the error 'insufficient memory for dmboot.sys' appears and throws a blue screen error. If you run the...

Revised: April 10, 2018
114320 - Driver Feed Package missing or downlevel drivers

An Installed driver feed package is either missing a needed driver or contains a downlevel driver when compared with the driver cab downloaded...

Revised: April 4, 2018
114575 - How to install VMWare Tools for Virtual K2000 or Remote Site Appliance (RSA)

VMWare tools improve the performance of the virtual machine and updates the network module (among others ) and while the guest operating system...

Revised: April 4, 2018
115560 - Security Best Practices for the Kace K2000 and the Remote Site Appliance (RSA)

To protect the Kace K2000 and Remote Site Appliances (as well as the data they contain) from malicious users it is important to follow the...

Revised: April 4, 2018
115688 - Physical K2000 shows console error Fatal trap 9 : general protection fault while in kernel mode

At random times, the K2000 WebUI will become unresponsive and the error message “Fatal trap <g class="gr_ gr_3 gr-alert gr_gramm gr_inline_cards gr...

Revised: April 4, 2018
116039 - How to upload operating system installation files or source files on the K2000 appliance

<g class="gr_ gr_3 gr-alert gr_gramm gr_inline_cards gr_run_anim Grammar only-ins doubleReplace replaceWithoutSep" data-gr-id="3" id="3">Process...

Revised: April 4, 2018
116319 - Post install task using an attached zipped file does not run

A post install task created with an attached zipped file does not run.

Revised: April 4, 2018
116387 - Client Image Deploy Failed: K2000 Client Internal Error (5)

While deploying an image an error occurs &quot;K2000 Client Image Deploy Failed: K2000 Client Internal Error (5) K2000.&quot;

Revised: April 4, 2018
116835 - Error 23 is displayed when synching the Remote Site Appliance with the K2000 appliance

If you are trying the sync the Remote Site Appliance with the K2000 appliance and get error 23, it means that you have added drivers to the K2000...

Revised: April 4, 2018
116843 - A blank screen is displayed when PXE booting my system and does not display the KBE boot menu

When attempting to PXE boot a computer to capture or deploy an image or run a scripted installation, the screen is blank and the KACE boot menu...

Revised: April 4, 2018
113951 - Windows Setup cannot install critical boot drivers

An error "Windows Setup cannot install critical boot drivers" occurs during a Scripted installation of Windows 7.

Revised: April 3, 2018
113969 - Media Manager fails to create Netboot image with error message: Netboot Image Creation Error

When building Mac NetBoot KBE with Media Manager for Mac, creating the NetBoot image fails with error: Netboot Image Creation Error: An...

Revised: April 3, 2018
114114 - Package shows as corrupt on the import screen after an attempted import on the K2000 appliance

A package copied into the restore share shows up on the import screen. When you attempt to import it, within a minute or two ( import package size...

Revised: April 3, 2018
114187 - Activating Windows 7 with a Post Installation Task

This article shows you how to create a Post Installation Task for Windows 7 that will activate Windows using a MAK license key.

Revised: April 3, 2018
114204 - Error using USMT - NT_SATUS_INSUFF_SERVER_RESOURCES

Using USMT generates a failure message NT_STATUS_INSUFF_SERVER_RESOURCES

Revised: April 3, 2018
114303 - Re-caching drivers take too long on the K2000 appliance

While <g class="gr_ gr_3 gr-alert gr_spell gr_inline_cards gr_run_anim ContextualSpelling ins-del" data-gr-id="3" id="3">recaching</g> the <g...

Revised: April 3, 2018
111351 - Change VMWare Server NIC to e1000

This article provides the basic steps changing the NIC on VMWare from the 100 Mbps Flexible vNIC to a gigabit Intel e1000 vNIC. VMware Server only...

Revised: April 2, 2018
131465 - Boot Actions are failing

Boot Actions are not working after being created on the K2000 appliance.

Revised: April 12, 2018
131472 - What order should I place my Post install tasks?

Some tasks will cause others to fail if they are in the wrong order.

Revised: April 12, 2018
111198 - How to install VMware Tools on the K1000

This article will show how to install VMware Tools on the K1000

Revised: April 2, 2018
126947 - Drivers are not installing during deployment

Drivers not installing during a Scripted Installation or System Image Deployment usually indicates a problem with the Driver Injection Process or...

Revised: April 11, 2018
127079 - Why the K2000 database cannot be imported

The notes on the K2000’s Package Management tab state the following: DB packages are not listed on the Import List page. These packages are...

Revised: April 11, 2018
128770 - DISM fails to inject drivers into the image when Profiles are stored on a different partition

DISM fails to inject the drivers into the image, from WinPE. The following error is present in the dism log @ \Windows\dism.log: 2014-07...

Revised: April 11, 2018
122499 - USMT Q&A

Common USMT Problems and Solutions.

Revised: April 6, 2018
217335 - VMWARE tools cannot be updated in the K1000 and K2000 appliances in ESXi 6.5

After upgrading the ESXi hypervisor to 6.5 the <g class="gr_ gr_8 gr-alert gr_spell gr_inline_cards gr_run_anim ContextualSpelling ins-del...

Revised: April 2, 2018
111232 - How to establish a Tether connection with KACE Technical Support

KACE Engineers may need to access your KACE appliance remotely to access your web admin, server console, SMTP server, database, and log files to...

Revised: April 2, 2018
111319 - Windows Could Not Clean Disk

An error message during a Scripted Install deployment that says "Windows could not clean disk".

Revised: April 2, 2018
111349 - Preparing a Windows XP Machine for Imaging

When preparing a computer to be captured, the first item needed is a clean installation of Windows XP. Rather than attempting to remove the <g...

Revised: April 2, 2018
111350 - Remote Site Appliance Syncing Issues

When syncing the Remote Site Appliance (RSA) with the K2000 appliance, error 12 or 255 is received or the appliance is unable to connect.

Revised: April 2, 2018
111352 - Printer Configuration in Sysprep for Windows System Image Deployment.

When creating a Windows system image with a need to keep printer drivers and configuration, but <g class="gr_ gr_5 gr-alert gr_spell gr_inline...

Revised: April 2, 2018
111356 - Proliant Server SATA/SAS Drivers

You need the drivers for HP ProLiant Smart Array SAS/SATA Controller Driver for Windows Server.

Revised: April 2, 2018
111357 - Why does my sysprepped image not run its post-install tasks?

After deploying a <g class="gr_ gr_5 gr-alert gr_spell gr_inline_cards gr_run_anim ContextualSpelling" data-gr-id="5" id="5">sysprepped</g> Windows...

Revised: April 2, 2018
111361 - Leaving the Diagnostic Partition intact when Prepping Hard Drive

Generally, most hardware comes with a diagnostic partition set as partition 1. Many of our customers are removing this and in doing so are...

Revised: April 2, 2018
111363 - How do I push out a User State to a system already in production (Active)

 How to push out a User State to a system already in production.

Revised: April 2, 2018
131931 - How to Capture and deploy an OSX Recovery Partition

An apple installation (from cd) has a recovery partition that is invisible and therefore cannot be captured in a Kimage or ASR. The result being...

Revised: April 13, 2018
117357 - When imaging Windows Vista or Windows 7, offline files appear to be disabled

This is a Windows Vista and 7 issue with security and not an issue with the K1000 (SMA) or K2000 (SDA) appliance.

Revised: April 5, 2018
118573 - Unable to Netboot due to error "NFS mount failed: NFS server refused mount"

Macs fail to boot into a Netboot environment when ALL of the following conditions apply: On-board DHCP Server is enabled Netboot Server is...

Revised: April 5, 2018
119162 - Return code 71 when trying to upload User State to K2000

When uploading a user System State to a K2000 you may sometime receive the error message "R eturn Code 71"

Revised: April 5, 2018
119163 - Return Code 61 While Trying To Upload User System State to a K2000

When uploading a user System State to a K2000 the error message " Return Code 61" may be shown on the K2000.

Revised: April 5, 2018
119165 - Error: Failed to open connection NT_STATUS_CONNECTION_REFUSED

When uploading a user System State to a K2000 you may occasionally receive the error message: Error: Failed to open connection NT_STATUS...

Revised: April 5, 2018
120134 - KACE Kontinuing Education for the K1000 and K2000 Appliances

New to KACE or maybe need a refresher on certain areas?  This article contains a link <g class="gr_ gr_13 gr-alert gr_gramm gr_inline_cards gr_run...

Revised: April 5, 2018
121677 - Interrupt storm on RSA

On the virtual console of the Remote Site Appliance (RSA), there are messages stating: Interrupt storm detected on irq18 throttling interrupt...

Revised: April 5, 2018
121893 - How to see if an image being deployed was properly sysprepped

When deploying an image, if it is not a valid <g class="gr_ gr_4 gr-alert gr_spell gr_inline_cards gr_run_anim ContextualSpelling" data-gr-id="4...

Revised: April 5, 2018
121897 - Time and Date freeze on a virtual K2000 running on ESXi 5.0 host

On the virtual K2000, the internal clock stops. This causes the Date and Time to freeze so scheduled jobs will not run. The Virtual K2000 will...

Revised: April 5, 2018
122416 - How to enable SSL on a K2000 using a self signed certificate or replace an expired self signed certi

Should you wish to use SSL encryption to your K2000 but not want to purchase and install an SSL certificate from the Certificate Authority, you can...

Revised: April 5, 2018
238670 - KACE Kontinuing Education (KKE) Recording: What's New - SDA 5.1 Direct Streaming Images

The 5.1 release of the KACE Systems Deployment Appliance (or SDA) includes a major new enhancement, namely the ability to stream images during...

Revised: April 10, 2018
253034 - Unable to Update from 5.0.222 to 5.1.84

During the upgrade from 5.0.222 to 5.1.84, the update will display error message after uploading kbin file.    Error Message: This site...

Revised: April 6, 2018
229242 - E53-no boot file found

When trying to PXE boot a client to the K2000 appliance or Remote Site Appliance an error is returned. &nbsp;&quot;PXE-E51 No DHCP or proxy DHCP...

Revised: April 5, 2018
126093 - Best practices for creating a K2000 Boot Environment (KBE)

Some business environments can have strict policies and software that may keep the K2000 Media Manager from creating a K2000 Boot Environment (KBE...

Revised: April 13, 2018
131494 - How to Suppress the Found New Hardware Wizard

During imaging, the found new hardware wizard may run (but can't find the necessary drivers). The wizard has to be cancelled in order to get...

Revised: April 13, 2018
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