When the Self-Service Request feature is configured, the rule works and the request is listed in the console, but no notification is received on any of the mail accounts listed in the notification list.
The %ProgramData%\Privilege Authority\PAReportingSvc.txt file in the server shows an error:
Date Time ThreadID: 5 ScriptLogic.PrivilegeAuthority.PADataCollectionWinSvc EmailNotificationMonitor SendNotification - Failed to send email. invalid configuration: [The SMTP Server 'Host Name' field is currently blank.]
The email configuration is correct under Setup Tasks | Advanced Configuration | Console Email Configuration.
You need to be signed in and under a current maintenance contract to view premium knowledge articles.