Upon upgrade to Desktop Authority 9.x, installation of the Desktop Authority 9.x client fails to install on terminal servers and user computers. When verifying if client is installed via Add/Remove Programs (or Programs and Features, depending on the OS), Desktop Authority 8 client is still installed. When attempting to manually remove the client (still 8.x client), the Error 1721: “There is a problem with this Windows Installer Package”, is displayed.
The following error may also be encountered:
Product: ScriptLogic Desktop Authority: Computer Agent -- Error 1714. The older version of ScriptLogic Desktop Authority: Computer Agent cannot be removed. Contact your technical support group. System Error 1612.
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