How to gather agent diagnostic logs (4306400)

In a recent version of the KACE Systems Management Appliance, the ability to gather diagnostic files from a connected agent was implemented directly within the WebUI. These files are often used by KACE Technical Support and can be used by any administrator to attempt to review and resolve situations at the agent level. They can be especially helpful when troubleshooting agent tasks like inventory, managed installations, scripts, patching, updates, oval scans, and more.

Note: If the target device is disconnected, it will be necessary to gather logs locally. There may also be situations where gathering a full kapture would be beneficial or necessary. Please see the Using the KACE Agent Toolkit (KAT) article for more information.

The logs collected can include:

• 'amp.conf'
• 'inventory.xml'
• 'kuid.txt'
• 'konea*.log'
• 'kagent*.log'
• 'ps_err.txt'
• 'ps_out.txt'
• 'InvColPC*'
• 'DELL_INV'
• 'konea-*.pem'
• 'agent_file_listing.txt'
• "KPATCH_DETECT_OUTPUT"
• "KPATCH_DEPLOY_OUTPUT"
• "KPATCH_ROLLBACK_OUTPUT"
• "KPATCH_PREDETECT_OUTPUT"
• "KACEPATCH_DETECT_MST"
• "KACEPATCH_DEPLOY_MST"
• "KACEPATCH_ROLLBACK_MST"
• "KPDMLST"