Have you upgraded your KACE Appliance recently?
If you answered yes.... Many customers forget to upgrade agents after a server update. This is a separate task, which is designed to ensure you have an opportunity to test the new agent version in your environment prior to updating it for all clients. In this video, you will learn how to apply new Agent installation files and keep your Agent managed devices up to date.
If you answered no to the previous question, it's a good idea to validate that you're on a current version: KACE Systems Management Appliance - Download Software
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