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Title
IMPORTANT: ALL 6.4 Customers: Please verify daily backups are completing successfully -
Description
NOTE: This issue is resolved by upgrading to K1000 server version 6.4 SP2.
It is possible under specific circumstances for backups on 6.4 to permanently stop. Please verify the most current backup exists on the system (e.g. if today is 11/20/2015, the most recent backup would be either 11/19 or 11/20 based on the time of day at which the backup runs). If the following symptoms are observed, please contact KACE Support immediately. A single-use hotfix is available that can be run by Support to resolve the issue. This does not prevent the issue from recurring, so diligence is recommended regarding backup verification on a daily basis.
Symptom 1a
The following message is displayed in the web interface:
"K1000 daily backup failed with one or more errors: The 'Base Backup' file is not present. The 'Incremental Backup' file is not present."
OR
Symptom 1b
The most recently expected backup was not created.
AND
Symptom 2
Reviewing the backup log shows the following:
[2015-10-29 02:00:52 -0700] BACKUP [info][2015-10-29 02:00:52 -0700] BACKUP [info] Periodic daily K1 process starting...[2015-10-29 02:00:53 -0700] BACKUP [critical] There is already a backup process running. Discarding this request.[2015-10-29 02:00:53 -0700] BACKUP [info] Cleaning up files created by running reports[2015-10-29 02:00:53 -0700] BACKUP [info] Cleaning up any uploaded inventory files that got dropped on the floor due to processing errors[2015-10-29 02:00:53 -0700] BACKUP [info] Cleaning up any files generated by an upgrade[2015-10-29 02:00:53 -0700] BACKUP [info] Performing other nightly activities[2015-10-29 02:00:54 -0700] BACKUP [info] Complete.[2015-10-29 02:00:54 -0700] BACKUP [info]
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