On version 6.4 SP1 (6.4.120261), the K1000 Service Desk may send emails that look like:
sprintf(_(stripslashes('This closed %s was updated by a non-owner. Changing status to \"Reopened.\"
Note: If you were trying to close this case: You MUST take ownership to close a case.')), _(str_replace(array("\'", "\:"), array("'", ":"),
"ticket")));
This will occur when a ticket rule leaves a comment in an email and then triggers an outbound email update to be sent.
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