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Displaying 1-25 of 477
7.0 KACE Agent KSchedulerSvc preventing Windows to enter Sleep mode. (227860)

Devices installed with KACE Agent 7.0.763 that have the Quest KACE Offline Scheduler running as Local System under the Windows Services is to Manages the Quest KACE Offline Scheduler Technology are having "Sleep Mode" issues. ...

Product(s): K1000 Virtual Per Node, KACE Systems Management Appliance, K1000 as a...
Last Updated On: 6/21/2017
(0 Ratings) 266 views
Which network ports and URLs are required for the KACE K1000 appliance to function? (111775)

Which network ports and URLs are required for the KACE Systems Management appliance to function? In the event that you are placing your KACE appliance behind a firewall, you may need to configure it to whitelist traffic. The following table describes expected K1000 traffic: ...

Product(s): K1000 Virtual Per Node, KACE Asset Management Appliance, KACE Systems...
Last Updated On: 6/21/2017
(5 Ratings) 64472 views
Using the K1000 GPO Provisioning Tool for Agent Deployment (133776)

The K1000 Windows Agent GPO Provisioning Tool is a Windows- based tool used to deploy the K1000 agent to Windows computers. The tool uses Active Directory and Group Policy to distribute the installation settings and perform the installation. ...

Product(s): K1000 Virtual Per Node, KACE Systems Management Appliance, K1000 as a...
Last Updated On: 6/16/2017
(15 Ratings) 58027 views
What directories and executables do I need to whitelist for the K1000 agent? (111785)

Sometimes Anti-Virus software may scan KACE executables or files in directories and tag them as threats. This article explains what executables, directories, and registry need to be whitelisted in order for the KACE agent to work properly for patching. ...

Product(s): K1000 Virtual Per Node, KACE Asset Management Appliance, KACE Systems...
Last Updated On: 6/13/2017
(3 Ratings) 21282 views
Import Active Directory (AD) User Groups Using a Single LDAP Filter Label (127638)

If you use AD security groups and your users are a member of one or more AD security group(s), one LDAP label query can be created to automatically populate manually created User Labels named identically to your AD security group(s). ...

Product(s): K1000 Virtual Per Node, KACE Systems Management Appliance, K1000 as a...
Last Updated On: 6/12/2017
(1 Ratings) 10476 views
Upgrade to 6.4 available (183505)

KACE K1000 Version 6.4 is now available for download: Prerequisites: Server Version 6.3.113398; Agent Version: 6.0.1079. To update to the 6.3 version please follow KB 148053. NOTE: 6.4 Interface is in English only (Upgrading ...

Product(s): K1000 Virtual Per Node, KACE Systems Management Appliance
Last Updated On: 6/8/2017
(1 Ratings) 2668 views
How to download and upload backup files via FTP or CMD in versions 6.4 and higher (184159)

The existing articles for uploading and downloading backup files via FTP do not apply to version 6.4 and higher: ...

Product(s): K1000 Virtual Per Node, KACE Asset Management Appliance, KACE Systems...
Last Updated On: 6/6/2017
(2 Ratings) 6377 views
Error Message: Your patch subscription has expired. Please contact support for assistance. (146363)

This article provides some preliminary steps which can be taken to resolve license issues before engaging the KACE Support, in order to provide the quickest remedy possible. Consider the following scenarios in which the issue "Your patch subscription has expired. ...

Product(s): K1000 Virtual Per Node, KACE Systems Management Appliance, K1000 as a...
Last Updated On: 5/24/2017
(3 Ratings) 10412 views
Unable to detect patches on Windows 10 x64 LTSB (229654)

During a detection process on a Windows 10 x64 LTSB version machine from the SMA (KACE Systems Management Appliance), all the patches are detected as "NOT APPLICABLE" status even though there are patches showing up as needed on Windows Update or MBSA 2.3. ...

Product(s): K1000 Virtual Per Node, KACE Systems Management Appliance
Last Updated On: 5/24/2017
(0 Ratings) 156 views
How soon after release will patches be available via the K1000 appliance? (136902)

This article will cover how soon after a patch is released from the vendor will it be available for download on the K1000 appliance. For Macintosh-platform and other Windows-vendor patches, our target is to release these patches ...

Product(s): K1000 Virtual Per Node, KACE Systems Management Appliance, K1000 as a...
Last Updated On: 5/22/2017
(3 Ratings) 12942 views
How to perform Managed Installation (223132)

The purpose of this KB is to provide a guide on how to create a Managed Installation task. In order to create a Managed Installation (MI) task, there are several mandatory steps required. Create a Software item: Open the K1000 ...

Product(s): K1000 Virtual Per Node, KACE Asset Management Appliance, KACE Systems...
Last Updated On: 5/17/2017
(0 Ratings) 1520 views
What does "Error (Log Upload Failed)" mean in the Current Phase of the schedule? (204675)

See the error message "error (Log Upload Failed)" when looking at either: The Security section under Device Details: Go to ​Inventory | Devices; Click on the Name of an affect machine; Scroll down to the​ Security section; Expand ...

Product(s): K1000 Virtual Per Node, KACE Systems Management Appliance, K1000 as a...
Last Updated On: 5/16/2017
(1 Ratings) 2464 views
After Upgrading Agent - Unable to Login - KUsrInit.exe Error (138199)

After upgrading the KACE Agent, the machine is not able to login. The following error is observed: "The program feature "\??\C::\Windows\System32\KUsrInit. exe" Cannot start of run due to incompatibility with 64-bit versions of Windows. ...

Product(s): K1000 Virtual Per Node, KACE Systems Management Appliance, K1000 as a...
Last Updated On: 5/11/2017
(1 Ratings) 4980 views
Setting Internet Explorer Security Settings for Use with K1000 Machine Actions (111251)

The K1000 Machine Actions feature uses ActiveX controls to launch a session on the browser host using the command you specified in the Machine Actions Setting. You can configure Internet Explorer Security Settings to allow ...

Product(s): K1000 Virtual Per Node, KACE Systems Management Appliance, K1000 as a...
Last Updated On: 5/11/2017
(1 Ratings) 36123 views
How to uninstall the Quest KACE agent 6.0+ (Windows only) (120358)

The K1000 Agent is no longer listed as an installed program, so Windows users won't be able to readily uninstall it. Instead, to uninstall the Agent use AMPTools. On the client system that has the Quest KACE agent, please follow ...

Product(s): K1000 Virtual Per Node, KACE Systems Management Appliance, K1000 as a...
Last Updated On: 5/11/2017
(3 Ratings) 31642 views
Creating a Service Request in the Support Portal (137197)

This article describes the process of submitting a new ticket (going forward Service Request) via the new Support Portal located at https://support.quest. com/ . Note: See informational video at https://support.quest.com/k1000- systems-management-appliance/all/videos. Self Help: ...

Product(s): K1000 Virtual Per Node, KACE Asset Management Appliance, KACE Systems...
Last Updated On: 5/11/2017
(0 Ratings) 8268 views
How to Use the KACE Kapture State Utility for Windows (116144)

The Kapture State utility is used by KACE Support technicians to diagnose and troubleshoot Agent installation. Standard Instructions. Download the utility (attached to this article). Files included: KaptureStateLauncher_v2.0.exe ...

Product(s): K1000 Virtual Per Node, KACE Asset Management Appliance, KACE Systems...
Last Updated On: 5/9/2017
(3 Ratings) 35045 views
Supported applications and operating systems for K1000 patching (112030)

This article contains a link below that outlines the operating systems, applications, and locales that are supported by the K1000's Patch Management module. This link is updated each quarter. Note: This data is current as of Q4 2016. ...

Product(s): K1000 Virtual Per Node, KACE Systems Management Appliance, K1000 as a...
Last Updated On: 5/9/2017
(1 Ratings) 16150 views
KACE Kontinuing Education (KKE) Recording: Agentless Inventory & Chromebooks in K1000 6.3 (English) (152971)

Adoption of Chromebooks, especially in the education market, is accelerating. Administrators cannot readily integrate Chromebooks into their existing asset lifecycle management or service desk workflows. Instead, they must ...

Product(s): K1000 Virtual Per Node, KACE Systems Management Appliance, K1000 as a...
Last Updated On: 5/8/2017
(0 Ratings) 1862 views
How to setup a process to automatically move the backup files off of the Quest KACE K1000 appliance (111736)

This article gives instructions on how to use FTP to backup your K1000 on a regularly scheduled basis. Please pay attention to the version when setting up this process as the commands are different from version 6.3 and below compared to version 6.4 and higher. ...

Product(s): K1000 Virtual Per Node, KACE Asset Management Appliance, KACE Systems...
Last Updated On: 5/8/2017
(8 Ratings) 35872 views
Using Psexec to restart amp for multiple systems remotely (127898)

This article provides instruction on how to use PSExec to connect to multiple machines and restart amp and force an inventory in the event your amp service on certain machines are no longer responsive. This will help with having ...

Product(s): K1000 Virtual Per Node, KACE Asset Management Appliance, KACE Systems...
Last Updated On: 5/4/2017
(1 Ratings) 2997 views
How to install VMware Tools on the K1000 (111198)

This article will show how to install VMware Tools on the K1000 If you need to upgrade or install VMware tools for your virtual K1000, follow the below steps. Step 1 - Upgrade your virtual machine to the latest hardware version. Prerequisites: ...

Product(s): K1000 Virtual Per Node, KACE Asset Management Appliance, KACE Systems...
Last Updated On: 5/4/2017
(3 Ratings) 12028 views
Locating the serial number, version, and other details about the SMA (183789)

It may become necessary to locate specific details about the SMA (KACE Systems Management Appliance). This has also been referred to in the past as the "About K1000" hyperlink. Some examples include: Version; Model; ...

Product(s): K1000 Virtual Per Node, KACE Asset Management Appliance, KACE Systems...
Last Updated On: 5/3/2017
(1 Ratings) 3205 views
VMWARE tools cannot be updated in the K1000 and K2000 appliances in ESXi 6.5 (217335)

After upgrading the ESXi hypervisor to 6.5 the vmware client shows the VMware tools as outdated. The server is unable to upgrade the vmware tools and if a virtual CD/DVD drive is mounted the iso files are missing. This issue ...

Product(s): K1000 Virtual Per Node, KACE Asset Management Appliance, KACE Systems...
Last Updated On: 5/3/2017
(1 Ratings) 1657 views
Canceling a Running Report Does Not Kill the Query (213270)

The cancel link on the report status page of the K1000 does not actually cancel the running report query. The report appears to cancel in the interface, but the query continues to run against the database. This issue is being tracked as K1-18240. ...

Product(s): K1000 Virtual Per Node, KACE Asset Management Appliance, KACE Systems...
Last Updated On: 5/3/2017
(2 Ratings) 1768 views