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Displaying 1-25 of 411
Which directories and executables do I need to whitelist for the SMA agent? (111785)

Sometimes Anti-Virus software may scan SMA (KACE Systems Management Appliance) executables or files in directories and tag them as threats. This article explains which executables, directories, and registry keys need ...

Product(s): K1000 Virtual Per Node, KACE Asset Management Appliance, KACE Systems...
Last Updated On: 12/12/2017
(4 Ratings) 25758 views
VMWARE tools cannot be updated in the K1000 and K2000 appliances in ESXi 6.5 (217335)

After upgrading the ESXi hypervisor to 6.5 the vmware client shows the VMware tools as outdated. The server is unable to upgrade the vmware tools and if a virtual CD/DVD drive is mounted the iso files are missing. This issue ...

Product(s): K1000 Virtual Per Node, KACE Asset Management Appliance, KACE Systems...
Last Updated On: 12/11/2017
(2 Ratings) 4031 views
Creating a Service Request in the Support Portal (137197)

This article describes the process of submitting a new ticket (going forward Service Request) via the new Support Portal located at https://support. quest.com/ . Note: See the Support informational video at https://support. quest.com/essentials/getting-started. Self Help: ...

Product(s): K1000 Virtual Per Node, KACE Asset Management Appliance, KACE Systems...
Last Updated On: 11/16/2017
(0 Ratings) 10088 views
Locating the serial number, version, and other details about the SMA (183789)

It may become necessary to locate specific details about the SMA (KACE Systems Management Appliance). This has also been referred to in the past as the "About K1000" hyperlink. Some examples include: Version; Model; ...

Product(s): K1000 Virtual Per Node, KACE Asset Management Appliance, KACE Systems...
Last Updated On: 11/15/2017
(1 Ratings) 5012 views
How to migrate database between multiple SMAs (K1000s) (119863)

It may become necessary to move the current KACE SMA database and files to a different appliance. Some example scenarios include: Migrating from a Trial appliance to a new physical/virtual appliance. Migrating from an old ...

Product(s): K1000 Virtual Per Node, KACE Asset Management Appliance, KACE Systems...
Last Updated On: 11/13/2017
(4 Ratings) 28558 views
How to Use the KACE Kapture State Utility for Windows (Legacy 7.x and older) (116144)

The Kapture State utility is used by KACE Support technicians to diagnose and troubleshoot Agent installation. NOTE: This article covers the legacy version of KaptureState. This is unsupported on agent versions 8.0 and higher. ...

Product(s): K1000 Virtual Per Node, KACE Asset Management Appliance, KACE Systems...
Last Updated On: 11/7/2017
(6 Ratings) 42998 views
How To - Size Report (188861)

This Size Report provides information concerning large file sizes or directories with large amounts of files in them. How to use the size report: Download the Kbin found below; Go to Settings | Appliance Updates; Locate 'Manually ...

Product(s): K1000 Virtual Per Node, KACE Systems Management Appliance, K1000 as a...
Last Updated On: 11/6/2017
(1 Ratings) 4978 views
I am unable to log into the Support portal or have forgotten my password. What do I do now? (111995)

If a customer is unable to log into the new Support portal or have forgotten a password, this article list the steps to reset the password and gain access. Re-setting your password using the support.quest.com portal: Go to http://support.quest.com; Click on the My Account icon. ...

Product(s): K1000 Virtual Per Node, KACE Systems Deployment Appliance, KACE Systems...
Last Updated On: 11/2/2017
(0 Ratings) 12521 views
How to manually update the K1000 Software Catalog (221875)

It is sometime necessary to manually update the database containing the Software Catalog. The required steps are described below. Open the K1000 Console as Administrator or System; Go to Settings | Appliance Updates: ...

Product(s): K1000 Virtual Per Node, KACE Asset Management Appliance, KACE Systems...
Last Updated On: 10/30/2017
(0 Ratings) 2661 views
Which network ports and URLs are required for the KACE K1000 appliance to function? (111775)

Which network ports and URLs may be required for the KACE Systems Management appliance based on your needs? In the event that you are placing your KACE appliance behind a firewall, you may need to configure it to whitelist traffic. ...

Product(s): K1000 Virtual Per Node, KACE Asset Management Appliance, KACE Systems...
Last Updated On: 10/19/2017
(6 Ratings) 73906 views
Patching search for Windows 8.1 patches includes Windows 8 patches (120508)

When you use Advanced Search on the Patch Catalog page to search for Windows 8.1 patches, Windows 8 patches are included in the search results. Additionally, subscribing to one version of Windows 8, will activate all Windows 8 patches (8 and 8.1). ...

Product(s): K1000 Virtual Per Node, KACE Systems Management Appliance, K1000 as a...
Last Updated On: 10/18/2017
(0 Ratings) 4593 views
How to update Windows 10 from Windows 7 using appliance (205284)

Upgrade to Windows 10 from Windows 7 or Windows 8 using K1000 Script System For users who do not want to run a clean installation of Windows 10 there is an upgrade available for those who already owns a valid license key for Windows 7 or 8. This upgrade may be ...

Product(s): K1000 Virtual Per Node, KACE Systems Management Appliance, K1000 as a...
Last Updated On: 10/16/2017
(1 Ratings) 2244 views
How Do I Submit a Feature or Enhancement Request? (111553)

Steps for submitting a Feature/Enahancement request. Quest KACE wants to hear from you. If you have: • A suggestion to make an existing product feature work better. • A new product feature you'd like to see. • A whole new appliance you'd like us to develop. ...

Product(s): K1000 Virtual Per Node, KACE Systems Deployment Appliance, KACE Systems...
Last Updated On: 10/9/2017
(1 Ratings) 7434 views
How do I submit a Feature or Enhancement Request? (232474)

KACE wants to hear from you. If you have: • A suggestion to make an existing product feature work better. • A new product feature you'd like to see. • A whole new appliance you'd like us to develop. Tell us about your idea! Our ...

Product(s): K1000 Virtual Per Node, KACE Asset Management Appliance, KACE Systems...
Last Updated On: 10/4/2017
(0 Ratings) 355 views
Limited Support for Windows Embedded (188754)

Supported Functionality. Unlike the full feature functionality provided for desktop computers and servers, this limited support includes only Discovery, Inventory & Patching. Other specific features such as: Software Distribution and Software Metering remain *unsupported. ...

Product(s): K1000 Virtual Per Node, KACE Asset Management Appliance, KACE Systems...
Last Updated On: 10/3/2017
(3 Ratings) 5223 views
How To Determine Created Date or Last Modified Date on a Knowledge Base Article On The Support Portal (195873)

Several customers have requested in the past that Knowledge Base articles in the Support Portal have a Date Created field within the article itself. While the Date Created or Last Modified dates are not listed in the article itself ...

Product(s): K1000 Virtual Per Node, KACE Asset Management Appliance, KACE Systems...
Last Updated On: 9/20/2017
(0 Ratings) 1829 views
SNMP inventory data from Dell Force10 network switch causes inventory to fail (189224)

The script used to obtain the Dell service tag of this specific Dell Force10 S55T network switch contains characters that are invalid for the inventory XML. The specific characters are: g” †W. Steps to reproduce: 1. Create an agentless device for the aforementioned switch. ...

Product(s): K1000 Virtual Per Node, KACE Systems Management Appliance, K1000 as a...
Last Updated On: 9/20/2017
(0 Ratings) 1232 views
Agents running on Unbuntu may fail to start after rebooted (189222)

When a Unbuntu device is rebooted, sometimes the agent fails to start. This issue has been identified as K1-1833 If Konea is started by upstart/sysctl before AMPagent is, the AMPctl script fails to start AMPAgent. This issue is ...

Product(s): K1000 Virtual Per Node, KACE Systems Management Appliance, K1000 as a...
Last Updated On: 9/19/2017
(0 Ratings) 1109 views
Unable to modify 'App Download' settings on MAC client, without 'Don't allow user to override Gatekeeper setting' (156042)

Steps to Reproduce: 1. Go to "Scripting | Mac Profiles" 2. Select 'New System Profile' from Choose action drop-down 3. Enter Profile Name & Click on "Gatekeeper | Add Gatekeeper Configuration" under 'Payloads' section 4. Select 'Anywhere' from 'Allow Apps Downloaded From ...

Product(s): K1000 Virtual Per Node, KACE Systems Management Appliance, K1000 as a...
Last Updated On: 9/8/2017
(0 Ratings) 2012 views
Wrong user is displayed under Machine Details > Inventory Information > User for some Linux systems. (156066)

Steps to reproduce: 1. Login to the X-Windows session of a SUSE Linux Enterprise Server (SLES) system using an account other than root. 2. Add the device to the K1. Be sure to specify a user account of root. 3. Force inventory. ...

Product(s): K1000 Virtual Per Node, KACE Systems Management Appliance, K1000 as a...
Last Updated On: 9/8/2017
(0 Ratings) 1218 views
You cannot save built-in admin user account without adding email address (156261)

If an admin user is updated without an email address (as was not previously required), if we try to then edit the admin user (ie change the password), it is not possible to save the user unless an email address is added. ESMP ...

Product(s): K1000 Virtual Per Node, KACE Systems Management Appliance, K1000 as a...
Last Updated On: 9/7/2017
(0 Ratings) 1735 views
User is automatically navigated to Dashboard page when clicking on any Application from the Suite detail page of Non-Discovered software (156258)

Steps to encounter the issue: 1. Login to the K1000 appliance and navigate to Inventory | Software Catalog list page. 2. Click on any Not Discovered suite Name Link. 3. Click on any application listed in Application Installed table. ...

Product(s): K1000 Virtual Per Node, KACE Systems Management Appliance, K1000 as a...
Last Updated On: 9/7/2017
(0 Ratings) 1911 views
"Make FTP writable" checkbox on Security settings page does not work (213721)

Steps to reproduce: 1) In the Settings | Control Panel | Security Settings toggle on or off the "Make FTP writable" settings. 2) The permissions on /kbackup | /kbox/kbackup do not change when toggled. Issue has been resolved in the 7.1 update. Please upgrade.

Product(s): K1000 Virtual Per Node, KACE Systems Management Appliance, K1000 as a...
Last Updated On: 9/7/2017
(0 Ratings) 1210 views
Long text in filters may cause the editing icons to be pushed out of view (213991)

Long filters may cause the editing icons to be pushed out of view in some browsers. This would prevent the ability to edit the filter without using one of the possible work-arounds. This has been noted in both Chrome and Firefox, but may also exist in other browsers. ...

Product(s): K1000 Virtual Per Node, KACE Systems Management Appliance, K1000 as a...
Last Updated On: 9/7/2017
(1 Ratings) 1573 views
Creating a knowledge base article from a ticket doesnt include attachments (213718)

Expected Result - When creating a knowledge base article from a ticket its should include any attachments within the ticket. Actual Result - It currently only imports the text. This issue will be addressed in a future release of the K1000 Product

Product(s): K1000 Virtual Per Node, KACE Systems Management Appliance, K1000 as a...
Last Updated On: 9/7/2017
(0 Ratings) 1003 views