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Displaying 1-25 of 455
Supported applications and operating systems for patching (112030)

This article contains a link below that outlines the operating systems, applications, and locales that are supported by the SMA (KACE Systems Management Appliance) Patch Management module. This link is updated each quarter. Note: This data is current as of Q3 2017. ...

Product(s): K1000 Virtual Per Node, KACE Systems Management Appliance, K1000 as a...
Last Updated On: 8/21/2017
(1 Ratings) 17083 views
Agent based Monitoring needs an SELinux policy installed on RHEL7 (156029)

Agent based Monitoring needs an SELinux policy installed on RHEL7. Agentless monitoring still works as expected without profile. Status: This issue is expected to be resolved in a future release of the KACE SMA product.

Product(s): K1000 Virtual Per Node, KACE Systems Management Appliance, K1000 as a...
Last Updated On: 8/15/2017
(0 Ratings) 897 views
K1000 GO iPad Permissions Failure. Unable to fetch Home Screen data (178721)

A user has Service Desk & Reporting Access Only and Mobile Device Access enabled. When logging into the K1000 Go app on the iPad it is giving "Permissions Failure, Unable to fetch Home Screen data.". The K1000 GO app ...

Product(s): K1000 Virtual Per Node, KACE Systems Management Appliance, K1000 as a...
Last Updated On: 8/10/2017
(0 Ratings) 1702 views
License is expired and activation status is "Usage Exceeded" (111275)

You receive an error message that states your license is expired and the activation status is "Usage Exceeded," with a known valid license key. More than three instances of the KACE appliance has been deployed with the license key in question. ...

Product(s): K1000 Virtual Per Node, KACE Asset Management Appliance, KACE Systems...
Last Updated On: 8/4/2017
(0 Ratings) 7611 views
Is it possible to remove some of the tabs visible on the User Portal (111256)

The K1000 appliance Roles allow you set permissions on which tabs and functionality is available to both users and administrators. On the KACE SMA Appliance User Portal, the following tabs display for users assigned the Role User: ...

Product(s): K1000 Virtual Per Node, KACE Systems Management Appliance, K1000 as a...
Last Updated On: 8/3/2017
(1 Ratings) 3590 views
Installing the KACE K1000 agent through Windows Group Policy (111244)

The K1000 agent can be installed by GPO if network policies or administration makes standard provisioning cannot be employed. This article explains the process. NOTE: This manual process is no longer required due to the ...

Product(s): K1000 Virtual Per Node, KACE Systems Management Appliance, K1000 as a...
Last Updated On: 8/3/2017
(2 Ratings) 62737 views
How to establish a Tether connection with KACE Technical Support (111232)

KACE Engineers may need to access your KACE appliance remotely to access your web admin, server console, SMTP server, database, and log files to resolve technical issues based on your appliance settings. Prerequisites: ...

Product(s): K1000 Virtual Per Node, KACE Asset Management Appliance, KACE Systems...
Last Updated On: 8/3/2017
(1 Ratings) 16818 views
What items to check for when getting "HANDSHAKE error" during a scheduled patching job? (128241)

Handshake is the process when the agent is trying to download the necessary files used to start the patching process. The Handshake error is when the necessary files are not able to be downloaded to the client machine from the KACE SMA server. ...

Product(s): K1000 Virtual Per Node, KACE Systems Management Appliance, K1000 as a...
Last Updated On: 8/1/2017
(2 Ratings) 9112 views
Unable to access samba share: The account is not authorized to log in from this station (115943)

Whenever the workstation tries to connect to the samba share to run the agent installation, it comes back and say it was not authorized. //k1000/ is not accessible. You might not have permission to use this network resource. ...

Product(s): K1000 Virtual Per Node, KACE Asset Management Appliance, KACE Systems...
Last Updated On: 7/28/2017
(1 Ratings) 13939 views
Unable to detect patches on Windows 10 x64 LTSB (229654)

During a detection process on a Windows 10 x64 LTSB version machine from the SMA (KACE Systems Management Appliance), all the patches are detected as "NOT APPLICABLE" status even though there are patches showing up as needed on Windows Update or MBSA 2.3. ...

Product(s): K1000 Virtual Per Node, KACE Systems Management Appliance
Last Updated On: 7/25/2017
(0 Ratings) 356 views
Unable to access Samba share on KACE appliance (185466)

Cannot access K1000 share folder using FQDN but can access via IP Address. This will prevent capability to deploy or update agents to clients using the KACE appliance, limiting to use group policy or manual install instead. ...

Product(s): K1000 Virtual Per Node, KACE Systems Management Appliance, K1000 as a...
Last Updated On: 7/6/2017
(0 Ratings) 2291 views
Troubleshooting Agent Provisioning on Windows 7 and newer (111321)

On Windows Vista and Windows 7 machines you may encounter the following error messages in the provisioning logs: Error 1: NT_STATUS_SHARIN G_VIOLATION ERROR: failed to copy file - kbox/bin/KBRemoteService.exe - NT_STATUS_SHARING_VIOLATION Error 2 ...

Product(s): K1000 Virtual Per Node, KACE Systems Management Appliance, K1000 as a...
Last Updated On: 6/27/2017
(1 Ratings) 18207 views
7.0 KACE Agent KSchedulerSvc preventing Windows to enter Sleep mode. (227860)

Devices installed with KACE Agent 7.0.763 that have the Quest KACE Offline Scheduler running as Local System under the Windows Services is to Manages the Quest KACE Offline Scheduler Technology are having "Sleep Mode" issues. ...

Product(s): K1000 Virtual Per Node, KACE Systems Management Appliance, K1000 as a...
Last Updated On: 6/21/2017
(0 Ratings) 266 views
Which network ports and URLs are required for the KACE K1000 appliance to function? (111775)

Which network ports and URLs are required for the KACE Systems Management appliance to function? In the event that you are placing your KACE appliance behind a firewall, you may need to configure it to whitelist traffic. The following table describes expected K1000 traffic: ...

Product(s): K1000 Virtual Per Node, KACE Asset Management Appliance, KACE Systems...
Last Updated On: 6/21/2017
(5 Ratings) 66942 views
Using the K1000 GPO Provisioning Tool for Agent Deployment (133776)

The K1000 Windows Agent GPO Provisioning Tool is a Windows- based tool used to deploy the K1000 agent to Windows computers. The tool uses Active Directory and Group Policy to distribute the installation settings and perform the installation. ...

Product(s): K1000 Virtual Per Node, KACE Systems Management Appliance, K1000 as a...
Last Updated On: 6/16/2017
(15 Ratings) 58027 views
What directories and executables do I need to whitelist for the K1000 agent? (111785)

Sometimes Anti-Virus software may scan KACE executables or files in directories and tag them as threats. This article explains what executables, directories, and registry need to be whitelisted in order for the KACE agent to work properly for patching. ...

Product(s): K1000 Virtual Per Node, KACE Asset Management Appliance, KACE Systems...
Last Updated On: 6/13/2017
(3 Ratings) 22577 views
Import Active Directory (AD) User Groups Using a Single LDAP Filter Label (127638)

If you use AD security groups and your users are a member of one or more AD security group(s), one LDAP label query can be created to automatically populate manually created User Labels named identically to your AD security group(s). ...

Product(s): K1000 Virtual Per Node, KACE Systems Management Appliance, K1000 as a...
Last Updated On: 6/12/2017
(1 Ratings) 11025 views
Upgrade to 6.4 available (183505)

KACE K1000 Version 6.4 is now available for download: Prerequisites: Server Version 6.3.113398; Agent Version: 6.0.1079. To update to the 6.3 version please follow KB 148053. NOTE: 6.4 Interface is in English only (Upgrading ...

Product(s): K1000 Virtual Per Node, KACE Systems Management Appliance
Last Updated On: 6/8/2017
(1 Ratings) 2668 views
How to download and upload backup files via FTP or CMD in versions 6.4 and higher (184159)

The existing articles for uploading and downloading backup files via FTP do not apply to version 6.4 and higher: ...

Product(s): K1000 Virtual Per Node, KACE Asset Management Appliance, KACE Systems...
Last Updated On: 6/6/2017
(2 Ratings) 6377 views
Error Message: Your patch subscription has expired. Please contact support for assistance. (146363)

This article provides some preliminary steps which can be taken to resolve license issues before engaging the KACE Support, in order to provide the quickest remedy possible. Consider the following scenarios in which the issue "Your patch subscription has expired. ...

Product(s): K1000 Virtual Per Node, KACE Systems Management Appliance, K1000 as a...
Last Updated On: 5/24/2017
(4 Ratings) 11492 views
How soon after release will patches be available via the K1000 appliance? (136902)

This article will cover how soon after a patch is released from the vendor will it be available for download on the K1000 appliance. For Macintosh-platform and other Windows-vendor patches, our target is to release these patches ...

Product(s): K1000 Virtual Per Node, KACE Systems Management Appliance, K1000 as a...
Last Updated On: 5/22/2017
(4 Ratings) 13603 views
How to perform Managed Installation (223132)

The purpose of this KB is to provide a guide on how to create a Managed Installation task. In order to create a Managed Installation (MI) task, there are several mandatory steps required. Create a Software item: Open the K1000 ...

Product(s): K1000 Virtual Per Node, KACE Asset Management Appliance, KACE Systems...
Last Updated On: 5/17/2017
(0 Ratings) 1520 views
What does "Error (Log Upload Failed)" mean in the Current Phase of the schedule? (204675)

See the error message "error (Log Upload Failed)" when looking at either: The Security section under Device Details: Go to ​Inventory | Devices; Click on the Name of an affect machine; Scroll down to the​ Security section; Expand ...

Product(s): K1000 Virtual Per Node, KACE Systems Management Appliance, K1000 as a...
Last Updated On: 5/16/2017
(1 Ratings) 2464 views
Setting Internet Explorer Security Settings for Use with K1000 Machine Actions (111251)

The K1000 Machine Actions feature uses ActiveX controls to launch a session on the browser host using the command you specified in the Machine Actions Setting. You can configure Internet Explorer Security Settings to allow ...

Product(s): K1000 Virtual Per Node, KACE Systems Management Appliance, K1000 as a...
Last Updated On: 5/11/2017
(1 Ratings) 36945 views
How to uninstall the Quest KACE agent 6.0+ (Windows only) (120358)

The K1000 Agent is no longer listed as an installed program, so Windows users won't be able to readily uninstall it. Instead, to uninstall the Agent use AMPTools. On the client system that has the Quest KACE agent, please follow ...

Product(s): K1000 Virtual Per Node, KACE Systems Management Appliance, K1000 as a...
Last Updated On: 5/11/2017
(3 Ratings) 31642 views