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Unified Communications Diagnostics 8.5 - User Guide

About Unified Communications Diagnostics Getting Started Using the Management Console Introducing Management Console health tests Health tests available from the Exchange organization node
About the Exchange-based health tests Exchange Server Health Test Prerequisites for Exchange Delivery Health Tests Exchange Internal Server Delivery Health Test Exchange Internal Mailbox Delivery Health Test Exchange External Message Delivery Health Test Exchange Modern Message Delivery Health Test Exchange Storage Health Test Exchange Queue Health Test Internal Outlook Web Access (OWA) Availability Health Test External Outlook Web Access (OWA) Availability Health Test Exchange Replication Health Test Exchange System Health Test Active Directory Account Lockout Health Test Exchange Online Connectivity Health Test Exchange Online Mailbox Logon Health Test Exchange Online Message Delivery Health Test Office 365 Subscription Health Test BlackBerry Server Health Test BlackBerry Message Delivery Health Test Creating test mailboxes for Exchange Adding health sets for Exchange System health tests Configuring Exchange impersonation for the Modern Message Delivery health test
Health tests available from the Lync/Skype for Business Environment Resolving Problems with Native Tools Launching the Diagnostic Console from the Management Console Launching UC Analytics from the Management Console Diagnosing Problems using the Diagnostic Console UC Diagnostics: Exchange 2007 Diagnostic Console (Plug In) UC Diagnostics: Exchange 2010 Diagnostic Console (Plug In) UC Diagnostics: Exchange 2013 Diagnostic Console (Plug In) UC Diagnostics: Exchange 2016 Diagnostic Console (Plug In) UC Diagnostics: BlackBerry Diagnostic Console (Plug In) UC Diagnostics: OCS Diagnostic Console (Plug In) UC Diagnostics: Lync 2013 or Skype for Business 2015 Diagnostic Console (Plug In) Reporting Using Web Reports Counters with Non-Zero Alarm Values

BlackBerry Server Health Test

The BlackBerry Server Health test allows you to monitor the basic health of all your BlackBerry servers. This test allows you to monitor the following types of information:

•
Network availability
•
Operating system disk space usage
•
Any Performance Counter
•
Any Windows service
•
Any Event Log entry

The BlackBerry Server Health Test monitors BlackBerry 4 Enterprise, BlackBerry 4 Configuration, BlackBerry 5 Enterprise, and BlackBerry 5 Configuration servers.

All SQL-related performance counters for BlackBerry configuration database servers target the SQL Server Enterprise version of SQL (unnamed instance). Any BlackBerry configuration database servers that are installed on the named instance of the SQL server.will show a grey icon for the test results. The Error details will specify that the object is unavailable - the performance counter is either uninstalled or disabled.

To monitor BlackBerry configuration database servers installed on a named instance of SQL server, replace the SQL-related performance counters with corresponding performance counters for the named instance. For more information, see the Troubleshooting section of the Unified Communications Diagnostics Deployment Guide.

BlackBerry Server Health Test Prerequisites

The following tables show the test target servers, required configuration to run the test, and the permissions required by the test credentials.

 
Table 76. BlackBerry server health test targets.
BlackBerry server version
Server type

4.1.2 - 5.0.4 (including 5.0.4 MR4)

BlackBerry servers and BlackBerry Enterprise Database servers

For SQL server prerequisites, see the Unified Communications Diagnostics Deployment Guide.

 
Table 77. BlackBerry server health test required configuration.
BlackBerry server version
Required Configuration

4.1.2 - 5.0.4 (including 5.0.4 MR4)

Enable WMI on each BlackBerry server

NOTE: WMI is required to support retrieving accurate disk space information when using mount points. If you do not use mounts, you can disable the requirement for WMI by clicking the Data Collection options link in the Server Health Test wizard.
 
Table 78. BlackBerry server health test credential required permissions.
BlackBerry server version
Permissions Required for Test Credentials

4.1.2 - 5.0.4 (including 5.0.4 MR4)
•
Member of Local Administrators group on each BlackBerry server to have:
Read access to operating system drive to retrieve disk space
Read access to Windows system directory to access Event Logs
Read access to Service Control Manager
Read access to Registry to access Performance Counters and Event Logs

BlackBerry Message Delivery Health Test

Use the BlackBerry Message Delivery Health test to monitor the overall message delivery health between your Exchange organization and your BlackBerry devices. The test tracks the time it takes for an email message to be sent and returned by sending a test message from a source mailbox to one or more target BlackBerry devices or to BlackBerry simulators.

If the source mailbox is hosted on an Exchange 2010 or later mailbox database, the Exchange organization must have at least one available Exchange 2010 or 2013 CAS server or one Exchange 2016 Mailbox server on the same site as the server that hosts the active mailbox database copy.

You manually create test mailboxes required for this test. You can reuse test mailboxes created for the Exchange health tests as the source mailbox.

 
Table 79. BlackBerry message delivery health test counters.
Category
Counter

Device delivery
•
Organization exit time in seconds
•
Organization exit status (within timeout)
•
Device delivery time in seconds
•
Device delivery status (within timeout)
•
Delivery details

Round trip delivery
•
Round trip delivery time in seconds
•
Round trip delivery status (within timeout)
•
Round trip delivery details

The BlackBerry message delivery health test is not performed on standby BlackBerry servers. Test results show a status of Skipped for these servers.

Creating test mailboxes for Exchange

Creating and configuring health tests

BlackBerry Message Delivery Health Test Prerequisites

The following tables show the test target servers, required configuration to run the test, and the permissions required by the test credentials.

 
Table 80. BlackBerry message delivery health test targets
Blackberry Server version
Target Type

4.1.2 - 5.0.4 (including 5.0.4 MR4)

BlackBerry server

 
Table 81. BlackBerry message delivery health test software perquisites.
BlackBerry server version
Software required on UC Diagnostics computer

4.1.2 - 5.0.4 (including 5.0.4 MR4)
•
Exchange System Manager (ESM) Service Pack 1 or later
MAPI & CDO 1.2.1 (Build 6.5.8320.0 (released 2013-05-17).
Table 82. BlackBerry message delivery health test required configuration.
BlackBerry server version
Required configuration

4.1.2 - 5.0.4 (including 5.0.4 MR4)
•
Create test mailboxes.
•
To track test messages, enable message tracking logs on each Exchange server through which the test message passes.
Table 83. BlackBerry message delivery health test credential required permissions.
BlackBerry server version
Permissions required for test credentials

4.1.2 - 5.0.4 (including 5.0.4 MR4)
•
To track test messages, be a member of Local Administrators group on each Exchange server that the message passes through to have:
Read access to tracking logs
•
Full access permissions to each test mailbox to have:
Access to mailbox to send and receive test messages

Creating test mailboxes for Exchange

Dedicated test mailboxes must be created to run the following tests:

•
Internal Server Delivery Health - requires at least one mailbox per server
•
Internal Mailbox Delivery Health - requires source and destination mailbox pairs
•
External Message Delivery Health - requires one source mailbox
•
Modern Message Delivery Health - requires source and destination mailbox pairs for internal delivery test and source mailbox for external delivery test.
•
Internal OWA Availability Health
•
Exchange 2007 - requires at least one mailbox
•
External OWA Availability Health - requires test account with mailbox
•
Internal Mailbox Delivery Health - one or more test mailboxes on each mailbox database
Recommendation

It is recommended that you create test mailboxes for the tests that are only used for UC Diagnostics. Use the scripts provided to create these test mailboxes.

Creating Exchange 2007 test mailboxes
Creating Exchange 2010 or Exchange 2013 test mailboxes
About test mailboxes for Internal Server Delivery Health Test
About test mailboxes for the External Message Delivery Health Test
Creating a test mailbox for External Message Delivery Health Test
Creating a test mailbox for the Internal Mailbox Delivery Health Test
Creating test mailboxes for the OWA Availability Health Test
Creating a test mailbox for the External OWA Availability Health Test
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