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Unified Communications Diagnostics 8.5 - Data Recorder User Guide

Using the Debug Logging Feature

When Debug Logging is initialized, any issues that occur when the Diagnostic Console is running are entered into the SOE_INFO log file. You can view the SOE_INFO log file to analyze the issues.

The SOE_INFO log file is stored in the installation folder.

•
For 32-bit operating systems, the default path is as follows:
\\Program Files\Quest\UC Diagnostics\DiagnosticConsole\Binaries directory.
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For 64-bit operating systems, the default path is as follows:
\\Program Files (x86)\Quest\UC Diagnostics\DiagnosticConsole\Binaries directory.
To start the Debug Logging feature
1
Exit the Diagnostic Console.
2
Start the Data Recorder.
3
Select the Enable Debug Logging check box.
4
Click OK.
5
Start the Diagnostic Console and connect to a server.
To stop the Debug Logging feature.
1
Exit the Diagnostic Console.
2
Start the Data Recorder.
3
Clear the Enable Debug Logging check box.
4
Click OK.

Frequently Asked Questions

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About Data Recorder Mode
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About Help Desk Mode

About Data Recorder Mode

This chapter provides answers to some of the most commonly asked questions about the UC Diagnostics Data Recorder. Information and answers to questions are presented for both Data Recorder Mode and Help Desk Mode.

The following section contains some common questions pertaining to the Data Recorder when the user is in the Data Recorder Mode.

Where are the Data Recorder files stored?

The Data Recorder .xml files are stored in the location specified by the user. For more information about storage location, see To record data from a live server .

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