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KACE Systems Management Appliance 12.1 Common Documents - KACE Express Quick Start Guide

About KACE Express Requirements for running KACE Express Installing the KACE Express virtual appliance Configuring the KACE Express virtual appliance Provisioning Agents to enable device management Using KACE Express for systems management Transitioning from KACE Express to the full appliance Support options for KACE Express Appendixes About us Legal notices

Managing your device inventory in KACE Express

Managing your device inventory in KACE Express

View device inventory and details
Force managed devices to update their inventory
Troubleshoot devices that fail to appear in inventory
Add and edit User/Password credentials

Managing devices is the process of using KACE Express to collect and maintain information about devices on your network. Managing also includes performing tasks such as monitoring device status, creating reports, and so on.

Inventory includes information about the devices, applications, processes, startup programs, and services on managed devices on your network. Inventory is collected every two hours by the KACE Agent, which is installed on managed devices and is uploaded using the inventory API.

You can view detailed data about individual managed devices, as well as aggregated data collected across all managed devices. In addition, you can use inventory information in reports, and in decisions about upgrades, troubleshooting, purchasing, policies, and so on.

 
 
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View device inventory and details

View device inventory and details

You can view all the managed devices in your inventory, and can see detailed information for each device.

1.
Log in to the appliance Administrator Console: http://appliance_hostname/admin.
2.
On the left navigation bar, click Inventory to expand the section, which displays the Devices list page as the default view.
All devices in inventory appear on this list.
3.
Click the name of the device in the Name column to display the Device Detail page for that device.
The page assembles device details in five categories.

Category

Description

Summary

Basic device identification information.

Inventory Information

Additional details on items in the Summary section.

Software

Details of the software installed on the device, including applications, patching information, running processes, and startup programs.

Activities

Information about actions to be performed on the device.

Dell Command | Monitor

Additional inventory information about selected Dell client systems using Dell Command | Monitor.

Dell Updates

Information regarding updates and inventory (for Dell devices only).

Logs

Information related to appliance records.

4.
Expand the categories or subcategories to display the information particular to this device.
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Force managed devices to update their inventory

Force managed devices to update their inventory

You can force managed devices to update their inventory outside of the regularly scheduled reporting times.

The KACE Agent must be installed on the devices and there must be an active agent protocol connection between the appliance and the devices.

1.
Log in to the appliance Administrator Console: http://appliance_hostname/admin.
2.
On the left navigation bar, click Inventory to expand the section, which displays the Devices list page as the default view.
3.
Select the check boxes next to the devices whose inventory you want to update.
To avoid overwhelming the appliance, do not select more than 50 devices to update at one time.
4.
Select Choose Action > Force Inventory.

Inventory information is updated.

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Troubleshoot devices that fail to appear in inventory

Troubleshoot devices that fail to appear in inventory

If Agent-managed devices do not appear in inventory, you can troubleshoot by verifying Agent and appliance configuration.

By default, KACE Agents installed on managed devices communicate with the KACE Express appliance using HTTP over port 80. If network connectivity is in place, but newly installed Agents do not connect to the appliance, there might be problems with the default kbox host name in DNS.

1.
Verify that the appliance hostname or IP address is specified correctly during installation:

Windows®

msiexec /qn /i ampagent-6.x.xxxxx-x86.msi HOST=myk1000

2.
To correct the server name for a device that is already installed, use the AMPTools utility:

Windows

32-bit systems: "C:\Program Files\Dell\KACE\AMPTools" host=myk1000

64-bit systems: "C:\Program Files (x86)\Dell\KACE\AMPTools" host=myk1000

3.
Verify that you are able to ping the appliance, and reach it through a web browser at http://k1000_hostname.
4.
Verify that Internet Options are not set to use proxy. Verify that proxy is excluded for the local network or k1000_hostname.
5.
Verify that no firewall or anti-spyware applications are blocking communication between the appliance and any of the Agent components, including:

Operating system

Agent components

Windows

ACUConfig.exe

AMPAgent.exe

AMPKickstart.exe

AMPTools.exe

AMPWatchDog.exe

Inventory.exe

KCopy.exe

KDeploy.exe

KInventory.exe

konea.exe

kpatch.exe

KSWMeterSvc.exe

KUserAlert.exe

runkbot.exe

6.
Verify that the AMPAgent.exe (Windows) processes are running.
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