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KACE Systems Management Appliance 12.1 Common Documents - KACE Express Quick Start Guide

About KACE Express Requirements for running KACE Express Installing the KACE Express virtual appliance Configuring the KACE Express virtual appliance Provisioning Agents to enable device management Using KACE Express for systems management Transitioning from KACE Express to the full appliance Support options for KACE Express Appendixes About us Legal notices

Check for and apply automatic appliance updates

Check for and apply automatic appliance updates

KACE Express checks in with the servers at Quest KACE daily to find out whether appliance software updates are available.

If an update is available, an alert appears on the Home page the next time you log in.

* 
TIP: Always back up appliance data before installing updates or upgrading the appliance software. For instructions, see Backing up the KACE Express appliance.
1.
Log in to the appliance Administrator Console: http://appliance_hostname/admin.
2.
On the left navigation bar, click Settings to expand the section, then click Appliance Updates to display the Appliance Updates page.
3.
In the Server section, click Check for Update.
The Logs page appears. Results of the check appear in the log.
4.
If an update is available, back up your database and files before proceeding.
5.
Click Update.

The update is applied. The Administrator Console is unavailable until the update is complete. Progress appears in the browser window.

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Reboot or shut down the appliance

Reboot or shut down the appliance

You might need to reboot or shut down the appliance from time to time when troubleshooting or performing maintenance tasks.

1.
Log in to the appliance Administrator Console: http://appliance_hostname/admin.
2.
On the left navigation bar, click Settings to expand the section, then click Appliance Updates to display the Appliance Updates page.
3.
In the Appliance Controls section, do one of the following:
◦
Click Reboot. The appliance restarts.
◦
Click Reboot and check database. The appliance restarts and then verifies the database.
◦
Click Shutdown. The appliance shuts down.
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Transitioning from KACE Express to the full appliance

Transitioning from KACE Express to the full appliance

Obtain a license for the full KACE Systems Management Appliance
Update the appliance license key to transition to the full KACE Systems Management Appliance

For most Express users, you can upgrade to the full version of the KACE Systems Management Appliance without having to redeploy the appliance.

See Feature availability, KACE Express and KACE Systems Management Appliance for a table that lists the additional features available to you when you upgrade to the full version of the KACE Systems Management Appliance.

* 
NOTE: A appliance KACE Systems Management Appliance that has an Express license applied can be effectively upgraded in place by applying a full or trial KACE Systems Management Appliance license key. This is the standard method by which a customer that starts with an Express license can move to a fully licensed version of the KACE Systems Management Appliance. However, there are both advantages and disadvantages to this in-place upgrade process that should be understood before making a decision about how you choose to upgrade from an Express license to a fully licensed version of the KACE Systems Management Appliance. For help in making this decision, see https://support.quest.com/kb/126094 for a description of potential limitations that include lack of localization and single sign on (SSO) for an in-place upgrade.
 
 

Obtain a license for the full KACE Systems Management Appliance

Obtain a license for the full KACE Systems Management Appliance

If you have decided that the full version of the KACE Systems Management Appliance fits your needs, you can buy a license to enable you to get access to it.

Also, if you would like to have a trial period of using the full functionality of the KACE Systems Management Appliance, you can do that as well with a trial license obtained from Sales.

1.
Go to the How to Buy page of the Quest website by one of two methods:
◦
Log in to the KACE Systems Management Appliance Administrator Console: http://appliance_hostname/admin, and in the Dashboard click Upgrade to the full version of the KACE Systems Management Appliance.
◦
On any open KACE Express page, click Buy Now in the top bar.
2.
Contact Sales by one of three methods:
◦
Call the toll-free number for your location.
◦
Send an email to the address for your location.
◦
Fill out the Contact Form and send it.

In the Comments field, include the information that you are currently using KACE Express.

Enter the new license key using the procedure in Update the appliance license key to transition to the full KACE Systems Management Appliance.

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