Foglight for Integrations 5.9.4 - Release Notes

Contents

Foglight® for Integration 5.9.4

Developed for Foglight Management Server 5.9.4

Release Notes

November 2018


Contents

Welcome to Foglight for Integration

New in this release

Resolved issues and enhancements

Known issues

Upgrade and compatibility

System requirements

Product licensing

Getting started with Foglight for Integration

About Us

 


Welcome to Foglight for Integration

Quest Software's Foglight® solution simplifies application performance monitoring and reduces the skills and effort required to manage applications, the user experience, and the supporting infrastructure.

Unlike other solutions, Foglight uses a single code base, and has a model-driven design that couples fast deployment and accelerated time-to-value. It offers the modular flexibility required to deliver a range of capabilities and sophistication to meet the needs of any organization—from those still focused on technology-centric monitoring to those that have completed the transition to application-centric or transactional monitoring.

Foglight performs equally well in physical, virtual, and mixed infrastructure environments, providing visibility into issues affecting the application and end-user experience. Intuitive workflows help you quickly move from the symptom to the root cause in the application, database, infrastructure, or network to resolve issues, reducing mean time to resolution. Predefined and drag-and-drop dashboards provide insight that is tailored to each stakeholder. By offering comprehensive visibility into your monitored environment, Foglight helps ensure that cross-functional teams collaborate on and prioritize issues that matter most to the business.

Foglight Cartridge for Integration provides the ability to receive alarms from third-party technology monitoring systems into Foglight. It also provides the ability to forward alarms from Foglight to third-party systems. For example, alarms can be forwarded to an event console. In addition, The Cartridge for Integration provides the ability to feed ticket information into Foglight and it allows external systems to feed XML into Foglight to clear and acknowledge alarms.

These Release Notes cover the resolved issues, known issues, workarounds, and other important information about the 5.9.4 release of the Cartridge for Integration. Review all sections before starting the installation.

 


New in this release

This 5.9.4 release of Foglight for Integration contains the following new features:

  • Added ServiceNow integration support. (FGL-19630)

 


Resolved issues and enhancements

This 5.9.4 release of Foglight for Integration accompanies the release of Foglight 5.9.4. It does not include any resolved issues.

 


Known issues

The following is a list of issues known to exist at the time of this release:

FGL-10167

Merging Topology Types

The Cartridge for Integration provides the capability to replace a property. This replaces the whole list in the topology with the list that was fed in. When using Federation and Cartridge for Integration, child topologies are merged, not replaced, with the topology on the federation master. This may cause the topologies to be out of synchronization between the federated server and the federation server.
A simple example, using only one child with a federation master:Property ‘example’ is a list of strings. The child server sets ‘example’ to ‘A’ and ‘B’. This data is correctly synchronized on the master.
Next, for the same instance of our object, we replace the values in ‘example' with ‘B’ and ‘C’ using the above method. When the data is synchronized with the master, the federation master shows 'example' with values 'A', 'B', and 'C'.

INT-53

Compatibility Problem
The Cartridge for Integration version 5.5.8 does not run on the Foglight Management Server version 5.6.2 or higher.

Workaround: Upgrade the Cartridge to Integration to version 5.6.2 or 5.6.3.


Upgrade and compatibility

The latest version of the Cartridge for Integration is version 5.9.4.

The Cartridge for Integration 5.9.4 requires Foglight Management Server 5.9.4.

 

To upgrade the Cartridge for Integration, install version 5.9.4 of the cartridge as you would a new Cartridge for Integration. Do not delete the older version of the .car file. Install version 5.9.4 over the older version. Refer to "Managing Cartridges" in the Administration and Configuration Guide for cartridge installation instructions.

Once you have upgraded the cartridge, deploy the agent package. For a procedure describing how to deploy an agent package using the browser interface, see the  "Deploying an Agent Package Through the Browser Interface" topic in our Upgrade Guide.

 

The following is a list of product versions and platforms compatible with this Foglight for Integration release. 

Product Name

Product Version

Platform

Foglight Management Server

5.9.4

All platforms supported by this version of the Foglight Management Server

Foglight Agent Manager

5.9.4

All platforms supported by this version of the Foglight Agent Manager

 


System requirements

Before installing the Cartridge for Integration, ensure your system meets the following minimum hardware and software requirements:

Platform For a list of supported platforms, refer to the Supported Platforms section in the System Requirements and Platforms Support Guide.
Memory
Varies depending on environment. Suggested value: Minimum 1GB

 

Hard Disk Space
Approximately 600 MB of additional hard drive disk space is required to install the cartridge file
Additional Software Before installing the Cartridge for Integration version 5.9.4 install the following software:
• Foglight Management Server version 5.9.4
• Foglight Agent Manager version  5.9.4

 


Product licensing

Foglight includes a licensing capability that restricts access to those features that are defined in the license. Any Management Server installation requires a license that grants access to server-specific parts of the browser interface and the features associated with them.

Foglight for Infrastructure is covered by the base Foglight license.

To activate a trial or a purchased commercial license:

  1. On the navigation panel, under Dashboards, click Administration > Setup > Manage Licenses.
  2. Click Install.
  3. In the Install License dialog box, click Browse.
  4. In the file browser that appears, specify the location of the license file.
  5. In the Install License dialog box, click Install License.

 


Getting started with Foglight for Integration

Contents of the release package

The Cartridge for Integration release package contains the following products:

  1. Cartridge for Integration version 5.9.4
  2. Product Documentation, including:
    • Managing Integration User and Reference Guide (pdf and online Help)
    • Cartridge for Integration Release Notes (HTML only)

Installation Instructions

For detailed information about installing the Cartridge for Integration, see the Administration and Configuration Guide for installation instructions.

Additional resources

Additional information is available from the following:

Globalization

This section contains information about installing and operating this product in non-English configurations, such as those needed by customers outside of North America. This section does not replace the materials about supported platforms and configurations found elsewhere in the product documentation. This release supports any single-byte character set. Double-byte or multi-byte character sets are not supported. In this release, all product components should be configured to use the same or compatible character encodings and should be installed to use the same locale and regional options. This release is targeted to support operations in the following regions: North America, Western Europe and Latin America. This release has the following known capabilities or limitations: The XML used to feed to and from Foglight is in English. There has not been extensive testing outside of the UI.

 


About Us

We are more than just a name

We are on a quest to make your information technology work harder for you. That is why we build community-driven software solutions that help you spend less time on IT administration and more time on business innovation. We help you modernize your data center, get you to the cloud quicker and provide the expertise, security and accessibility you need to grow your data-driven business. Combined with Quest’s invitation to the global community to be a part of its innovation, and our firm commitment to ensuring customer satisfaction, we continue to deliver solutions that have a real impact on our customers today and leave a legacy we are proud of. We are challenging the status quo by transforming into a new software company. And as your partner, we work tirelessly to make sure your information technology is designed for you and by you. This is our mission, and we are in this together. Welcome to a new Quest. You are invited to Join the Innovation™.

Our brand, our vision. Together.

Our logo reflects our story: innovation, community and support. An important part of this story begins with the letter Q. It is a perfect circle, representing our commitment to technological precision and strength. The space in the Q itself symbolizes our need to add the missing piece — you — to the community, to the new Quest.

Contacting Quest

For sales or other inquiries, visit www.quest.com/contact.

Technical support resources

Technical support is available to Quest customers with a valid maintenance contract and customers who have trial versions. You can access the Quest Support Portal at https://support.quest.com.

The Support Portal provides self-help tools you can use to solve problems quickly and independently, 24 hours a day, 365 days a year. The Support Portal enables you to:

  • Submit and manage a Service Request.
  • View Knowledge Base articles.
  • Sign up for product notifications.
  • Download software and technical documentation.
  • View how-to-videos.
  • Engage in community discussions.
  • Chat with support engineers online.
  • View services to assist you with your product.

 


Copyright© 2018 Quest Software Inc.

Quest, the Quest logo, Foglight, and Join the Innovation are trademarks and registered trademarks of Quest Software Inc. in the U.S.A. and other countries. For a complete list of Quest Software trademarks, please visit our website at www.quest.com/legal. Red Hat, JBoss, the JBoss logo, and Red Hat Enterprise Linux are registered trademarks of Red Hat, Inc. in the U.S. and other countries. CentOS is a trademark of Red Hat, Inc. in the U.S. and other countries. Fedora and the Infinity design logo are trademarks of Red Hat, Inc. Microsoft, .NET, Active Directory, Internet Explorer, Hyper-V, Office 365, SharePoint, Silverlight,SQL Server, Visual Basic, Windows, Windows Vista and Windows Server are either registered trademarks or trademarks of Microsoft Corporation in the United States and/or other countries. AIX, IBM, PowerPC, PowerVM, and WebSphere are trademarks of International Business Machines Corporation, registered in many jurisdictions worldwide. Java, Oracle, Oracle Solaris, PeopleSoft, Siebel, Sun, WebLogic, and ZFS are trademarks or registered trademarks of Oracle and/or its affiliates in the United States and other countries. SPARC is a registered trademark of SPARC International, Inc. in the United States and other countries. Products bearing the SPARC trademarks are based on an architecture developed by Oracle Corporation. OpenLDAP is a registered trademark of the OpenLDAP Foundation. HP is a registered trademark that belongs to HewlettPackard Development Company, L.P. Linux is a registered trademark of Linus Torvalds in the United States, other countries, or both. MySQL is a registered trademark of MySQL AB in the United States, the European Union and other countries. Novell and eDirectory are registered trademarks of Novell, Inc., in the United States and other countries. VMware, ESX, ESXi, vSphere, vCenter, vMotion, and vCloud Director are registered trademarks or trademarks of VMware, Inc. in the United States and/or other jurisdictions. Sybase is a registered trademark of Sybase, Inc. The X Window System and UNIX are registered trademarks of The Open Group. Mozilla and Firefox are registered trademarks of the Mozilla Foundation. IOS is a registered trademark or trademark of Cisco Systems, Inc. and/or its affiliates in the United States and certain other countries. Apple, iPad, iPhone, Mac OS, Safari, Swift, and Xcode are trademarks of Apple Inc., registered in the U.S. and other countries. Ubuntu is a registered trademark of Canonical Ltd. Symantec and Veritas are trademarks or registered trademarks of Symantec Corporation or its affiliates in the U.S. and other countries. OpenSUSE, SUSE, and YAST are registered trademarks of SUSE LCC in the United States and other countries. Citrix, AppFlow, NetScaler, XenApp, and XenDesktop are trademarks of Citrix Systems, Inc. and/or one or more of its subsidiaries, and may be registered in the United States Patent and Trademark Office and in other countries. PostgreSQL is a registered trademark of the PostgreSQL Global Development Group. MariaDB is a trademark or registered trademark of MariaDB Corporation Ab in the European Union and United States of America and/or other countries. Intel, Itanium, Pentium, and Xeon are trademarks of Intel Corporation in the U.S. and/or other countries. Debian is a registered trademark of Software in the Public Interest, Inc. OpenStack is a trademark of the OpenStack Foundation. Amazon Web Services, the "Powered by Amazon Web Services" logo, and "Amazon RDS" are trademarks of Amazon.com, Inc. or its affiliates in the United States and/or other countries. Infobright, Infobright Community Edition and Infobright Enterprise Edition are trademarks of Infobright Inc. POLYCOM®, RealPresence® Collaboration Server, and RMX® are registered trademarks of Polycom, Inc. All other marks and names mentioned herein may be trademarks of their respective companies.

 

Welcome to Foglight for Integration

Foglight® for Integration 5.9.4

Developed for Foglight Management Server 5.9.4

Release Notes

November 2018


Contents

Welcome to Foglight for Integration

New in this release

Resolved issues and enhancements

Known issues

Upgrade and compatibility

System requirements

Product licensing

Getting started with Foglight for Integration

About Us

 


Welcome to Foglight for Integration

Quest Software's Foglight® solution simplifies application performance monitoring and reduces the skills and effort required to manage applications, the user experience, and the supporting infrastructure.

Unlike other solutions, Foglight uses a single code base, and has a model-driven design that couples fast deployment and accelerated time-to-value. It offers the modular flexibility required to deliver a range of capabilities and sophistication to meet the needs of any organization—from those still focused on technology-centric monitoring to those that have completed the transition to application-centric or transactional monitoring.

Foglight performs equally well in physical, virtual, and mixed infrastructure environments, providing visibility into issues affecting the application and end-user experience. Intuitive workflows help you quickly move from the symptom to the root cause in the application, database, infrastructure, or network to resolve issues, reducing mean time to resolution. Predefined and drag-and-drop dashboards provide insight that is tailored to each stakeholder. By offering comprehensive visibility into your monitored environment, Foglight helps ensure that cross-functional teams collaborate on and prioritize issues that matter most to the business.

Foglight Cartridge for Integration provides the ability to receive alarms from third-party technology monitoring systems into Foglight. It also provides the ability to forward alarms from Foglight to third-party systems. For example, alarms can be forwarded to an event console. In addition, The Cartridge for Integration provides the ability to feed ticket information into Foglight and it allows external systems to feed XML into Foglight to clear and acknowledge alarms.

These Release Notes cover the resolved issues, known issues, workarounds, and other important information about the 5.9.4 release of the Cartridge for Integration. Review all sections before starting the installation.

 


New in this release

This 5.9.4 release of Foglight for Integration contains the following new features:

  • Added ServiceNow integration support. (FGL-19630)

 


Resolved issues and enhancements

This 5.9.4 release of Foglight for Integration accompanies the release of Foglight 5.9.4. It does not include any resolved issues.

 


Known issues

The following is a list of issues known to exist at the time of this release:

FGL-10167

Merging Topology Types

The Cartridge for Integration provides the capability to replace a property. This replaces the whole list in the topology with the list that was fed in. When using Federation and Cartridge for Integration, child topologies are merged, not replaced, with the topology on the federation master. This may cause the topologies to be out of synchronization between the federated server and the federation server.
A simple example, using only one child with a federation master:Property ‘example’ is a list of strings. The child server sets ‘example’ to ‘A’ and ‘B’. This data is correctly synchronized on the master.
Next, for the same instance of our object, we replace the values in ‘example' with ‘B’ and ‘C’ using the above method. When the data is synchronized with the master, the federation master shows 'example' with values 'A', 'B', and 'C'.

INT-53

Compatibility Problem
The Cartridge for Integration version 5.5.8 does not run on the Foglight Management Server version 5.6.2 or higher.

Workaround: Upgrade the Cartridge to Integration to version 5.6.2 or 5.6.3.


Upgrade and compatibility

The latest version of the Cartridge for Integration is version 5.9.4.

The Cartridge for Integration 5.9.4 requires Foglight Management Server 5.9.4.

 

To upgrade the Cartridge for Integration, install version 5.9.4 of the cartridge as you would a new Cartridge for Integration. Do not delete the older version of the .car file. Install version 5.9.4 over the older version. Refer to "Managing Cartridges" in the Administration and Configuration Guide for cartridge installation instructions.

Once you have upgraded the cartridge, deploy the agent package. For a procedure describing how to deploy an agent package using the browser interface, see the  "Deploying an Agent Package Through the Browser Interface" topic in our Upgrade Guide.

 

The following is a list of product versions and platforms compatible with this Foglight for Integration release. 

Product Name

Product Version

Platform

Foglight Management Server

5.9.4

All platforms supported by this version of the Foglight Management Server

Foglight Agent Manager

5.9.4

All platforms supported by this version of the Foglight Agent Manager

 


System requirements

Before installing the Cartridge for Integration, ensure your system meets the following minimum hardware and software requirements:

Platform For a list of supported platforms, refer to the Supported Platforms section in the System Requirements and Platforms Support Guide.
Memory
Varies depending on environment. Suggested value: Minimum 1GB

 

Hard Disk Space
Approximately 600 MB of additional hard drive disk space is required to install the cartridge file
Additional Software Before installing the Cartridge for Integration version 5.9.4 install the following software:
• Foglight Management Server version 5.9.4
• Foglight Agent Manager version  5.9.4

 


Product licensing

Foglight includes a licensing capability that restricts access to those features that are defined in the license. Any Management Server installation requires a license that grants access to server-specific parts of the browser interface and the features associated with them.

Foglight for Infrastructure is covered by the base Foglight license.

To activate a trial or a purchased commercial license:

  1. On the navigation panel, under Dashboards, click Administration > Setup > Manage Licenses.
  2. Click Install.
  3. In the Install License dialog box, click Browse.
  4. In the file browser that appears, specify the location of the license file.
  5. In the Install License dialog box, click Install License.

 


Getting started with Foglight for Integration

Contents of the release package

The Cartridge for Integration release package contains the following products:

  1. Cartridge for Integration version 5.9.4
  2. Product Documentation, including:
    • Managing Integration User and Reference Guide (pdf and online Help)
    • Cartridge for Integration Release Notes (HTML only)

Installation Instructions

For detailed information about installing the Cartridge for Integration, see the Administration and Configuration Guide for installation instructions.

Additional resources

Additional information is available from the following:

Globalization

This section contains information about installing and operating this product in non-English configurations, such as those needed by customers outside of North America. This section does not replace the materials about supported platforms and configurations found elsewhere in the product documentation. This release supports any single-byte character set. Double-byte or multi-byte character sets are not supported. In this release, all product components should be configured to use the same or compatible character encodings and should be installed to use the same locale and regional options. This release is targeted to support operations in the following regions: North America, Western Europe and Latin America. This release has the following known capabilities or limitations: The XML used to feed to and from Foglight is in English. There has not been extensive testing outside of the UI.

 


About Us

We are more than just a name

We are on a quest to make your information technology work harder for you. That is why we build community-driven software solutions that help you spend less time on IT administration and more time on business innovation. We help you modernize your data center, get you to the cloud quicker and provide the expertise, security and accessibility you need to grow your data-driven business. Combined with Quest’s invitation to the global community to be a part of its innovation, and our firm commitment to ensuring customer satisfaction, we continue to deliver solutions that have a real impact on our customers today and leave a legacy we are proud of. We are challenging the status quo by transforming into a new software company. And as your partner, we work tirelessly to make sure your information technology is designed for you and by you. This is our mission, and we are in this together. Welcome to a new Quest. You are invited to Join the Innovation™.

Our brand, our vision. Together.

Our logo reflects our story: innovation, community and support. An important part of this story begins with the letter Q. It is a perfect circle, representing our commitment to technological precision and strength. The space in the Q itself symbolizes our need to add the missing piece — you — to the community, to the new Quest.

Contacting Quest

For sales or other inquiries, visit www.quest.com/contact.

Technical support resources

Technical support is available to Quest customers with a valid maintenance contract and customers who have trial versions. You can access the Quest Support Portal at https://support.quest.com.

The Support Portal provides self-help tools you can use to solve problems quickly and independently, 24 hours a day, 365 days a year. The Support Portal enables you to:

  • Submit and manage a Service Request.
  • View Knowledge Base articles.
  • Sign up for product notifications.
  • Download software and technical documentation.
  • View how-to-videos.
  • Engage in community discussions.
  • Chat with support engineers online.
  • View services to assist you with your product.

 


Copyright© 2018 Quest Software Inc.

Quest, the Quest logo, Foglight, and Join the Innovation are trademarks and registered trademarks of Quest Software Inc. in the U.S.A. and other countries. For a complete list of Quest Software trademarks, please visit our website at www.quest.com/legal. Red Hat, JBoss, the JBoss logo, and Red Hat Enterprise Linux are registered trademarks of Red Hat, Inc. in the U.S. and other countries. CentOS is a trademark of Red Hat, Inc. in the U.S. and other countries. Fedora and the Infinity design logo are trademarks of Red Hat, Inc. Microsoft, .NET, Active Directory, Internet Explorer, Hyper-V, Office 365, SharePoint, Silverlight,SQL Server, Visual Basic, Windows, Windows Vista and Windows Server are either registered trademarks or trademarks of Microsoft Corporation in the United States and/or other countries. AIX, IBM, PowerPC, PowerVM, and WebSphere are trademarks of International Business Machines Corporation, registered in many jurisdictions worldwide. Java, Oracle, Oracle Solaris, PeopleSoft, Siebel, Sun, WebLogic, and ZFS are trademarks or registered trademarks of Oracle and/or its affiliates in the United States and other countries. SPARC is a registered trademark of SPARC International, Inc. in the United States and other countries. Products bearing the SPARC trademarks are based on an architecture developed by Oracle Corporation. OpenLDAP is a registered trademark of the OpenLDAP Foundation. HP is a registered trademark that belongs to HewlettPackard Development Company, L.P. Linux is a registered trademark of Linus Torvalds in the United States, other countries, or both. MySQL is a registered trademark of MySQL AB in the United States, the European Union and other countries. Novell and eDirectory are registered trademarks of Novell, Inc., in the United States and other countries. VMware, ESX, ESXi, vSphere, vCenter, vMotion, and vCloud Director are registered trademarks or trademarks of VMware, Inc. in the United States and/or other jurisdictions. Sybase is a registered trademark of Sybase, Inc. The X Window System and UNIX are registered trademarks of The Open Group. Mozilla and Firefox are registered trademarks of the Mozilla Foundation. IOS is a registered trademark or trademark of Cisco Systems, Inc. and/or its affiliates in the United States and certain other countries. Apple, iPad, iPhone, Mac OS, Safari, Swift, and Xcode are trademarks of Apple Inc., registered in the U.S. and other countries. Ubuntu is a registered trademark of Canonical Ltd. Symantec and Veritas are trademarks or registered trademarks of Symantec Corporation or its affiliates in the U.S. and other countries. OpenSUSE, SUSE, and YAST are registered trademarks of SUSE LCC in the United States and other countries. Citrix, AppFlow, NetScaler, XenApp, and XenDesktop are trademarks of Citrix Systems, Inc. and/or one or more of its subsidiaries, and may be registered in the United States Patent and Trademark Office and in other countries. PostgreSQL is a registered trademark of the PostgreSQL Global Development Group. MariaDB is a trademark or registered trademark of MariaDB Corporation Ab in the European Union and United States of America and/or other countries. Intel, Itanium, Pentium, and Xeon are trademarks of Intel Corporation in the U.S. and/or other countries. Debian is a registered trademark of Software in the Public Interest, Inc. OpenStack is a trademark of the OpenStack Foundation. Amazon Web Services, the "Powered by Amazon Web Services" logo, and "Amazon RDS" are trademarks of Amazon.com, Inc. or its affiliates in the United States and/or other countries. Infobright, Infobright Community Edition and Infobright Enterprise Edition are trademarks of Infobright Inc. POLYCOM®, RealPresence® Collaboration Server, and RMX® are registered trademarks of Polycom, Inc. All other marks and names mentioned herein may be trademarks of their respective companies.

 

New in this release

Foglight® for Integration 5.9.4

Developed for Foglight Management Server 5.9.4

Release Notes

November 2018


Contents

Welcome to Foglight for Integration

New in this release

Resolved issues and enhancements

Known issues

Upgrade and compatibility

System requirements

Product licensing

Getting started with Foglight for Integration

About Us

 


Welcome to Foglight for Integration

Quest Software's Foglight® solution simplifies application performance monitoring and reduces the skills and effort required to manage applications, the user experience, and the supporting infrastructure.

Unlike other solutions, Foglight uses a single code base, and has a model-driven design that couples fast deployment and accelerated time-to-value. It offers the modular flexibility required to deliver a range of capabilities and sophistication to meet the needs of any organization—from those still focused on technology-centric monitoring to those that have completed the transition to application-centric or transactional monitoring.

Foglight performs equally well in physical, virtual, and mixed infrastructure environments, providing visibility into issues affecting the application and end-user experience. Intuitive workflows help you quickly move from the symptom to the root cause in the application, database, infrastructure, or network to resolve issues, reducing mean time to resolution. Predefined and drag-and-drop dashboards provide insight that is tailored to each stakeholder. By offering comprehensive visibility into your monitored environment, Foglight helps ensure that cross-functional teams collaborate on and prioritize issues that matter most to the business.

Foglight Cartridge for Integration provides the ability to receive alarms from third-party technology monitoring systems into Foglight. It also provides the ability to forward alarms from Foglight to third-party systems. For example, alarms can be forwarded to an event console. In addition, The Cartridge for Integration provides the ability to feed ticket information into Foglight and it allows external systems to feed XML into Foglight to clear and acknowledge alarms.

These Release Notes cover the resolved issues, known issues, workarounds, and other important information about the 5.9.4 release of the Cartridge for Integration. Review all sections before starting the installation.

 


New in this release

This 5.9.4 release of Foglight for Integration contains the following new features:

  • Added ServiceNow integration support. (FGL-19630)

 


Resolved issues and enhancements

This 5.9.4 release of Foglight for Integration accompanies the release of Foglight 5.9.4. It does not include any resolved issues.

 


Known issues

The following is a list of issues known to exist at the time of this release:

FGL-10167

Merging Topology Types

The Cartridge for Integration provides the capability to replace a property. This replaces the whole list in the topology with the list that was fed in. When using Federation and Cartridge for Integration, child topologies are merged, not replaced, with the topology on the federation master. This may cause the topologies to be out of synchronization between the federated server and the federation server.
A simple example, using only one child with a federation master:Property ‘example’ is a list of strings. The child server sets ‘example’ to ‘A’ and ‘B’. This data is correctly synchronized on the master.
Next, for the same instance of our object, we replace the values in ‘example' with ‘B’ and ‘C’ using the above method. When the data is synchronized with the master, the federation master shows 'example' with values 'A', 'B', and 'C'.

INT-53

Compatibility Problem
The Cartridge for Integration version 5.5.8 does not run on the Foglight Management Server version 5.6.2 or higher.

Workaround: Upgrade the Cartridge to Integration to version 5.6.2 or 5.6.3.


Upgrade and compatibility

The latest version of the Cartridge for Integration is version 5.9.4.

The Cartridge for Integration 5.9.4 requires Foglight Management Server 5.9.4.

 

To upgrade the Cartridge for Integration, install version 5.9.4 of the cartridge as you would a new Cartridge for Integration. Do not delete the older version of the .car file. Install version 5.9.4 over the older version. Refer to "Managing Cartridges" in the Administration and Configuration Guide for cartridge installation instructions.

Once you have upgraded the cartridge, deploy the agent package. For a procedure describing how to deploy an agent package using the browser interface, see the  "Deploying an Agent Package Through the Browser Interface" topic in our Upgrade Guide.

 

The following is a list of product versions and platforms compatible with this Foglight for Integration release. 

Product Name

Product Version

Platform

Foglight Management Server

5.9.4

All platforms supported by this version of the Foglight Management Server

Foglight Agent Manager

5.9.4

All platforms supported by this version of the Foglight Agent Manager

 


System requirements

Before installing the Cartridge for Integration, ensure your system meets the following minimum hardware and software requirements:

Platform For a list of supported platforms, refer to the Supported Platforms section in the System Requirements and Platforms Support Guide.
Memory
Varies depending on environment. Suggested value: Minimum 1GB

 

Hard Disk Space
Approximately 600 MB of additional hard drive disk space is required to install the cartridge file
Additional Software Before installing the Cartridge for Integration version 5.9.4 install the following software:
• Foglight Management Server version 5.9.4
• Foglight Agent Manager version  5.9.4

 


Product licensing

Foglight includes a licensing capability that restricts access to those features that are defined in the license. Any Management Server installation requires a license that grants access to server-specific parts of the browser interface and the features associated with them.

Foglight for Infrastructure is covered by the base Foglight license.

To activate a trial or a purchased commercial license:

  1. On the navigation panel, under Dashboards, click Administration > Setup > Manage Licenses.
  2. Click Install.
  3. In the Install License dialog box, click Browse.
  4. In the file browser that appears, specify the location of the license file.
  5. In the Install License dialog box, click Install License.

 


Getting started with Foglight for Integration

Contents of the release package

The Cartridge for Integration release package contains the following products:

  1. Cartridge for Integration version 5.9.4
  2. Product Documentation, including:
    • Managing Integration User and Reference Guide (pdf and online Help)
    • Cartridge for Integration Release Notes (HTML only)

Installation Instructions

For detailed information about installing the Cartridge for Integration, see the Administration and Configuration Guide for installation instructions.

Additional resources

Additional information is available from the following:

Globalization

This section contains information about installing and operating this product in non-English configurations, such as those needed by customers outside of North America. This section does not replace the materials about supported platforms and configurations found elsewhere in the product documentation. This release supports any single-byte character set. Double-byte or multi-byte character sets are not supported. In this release, all product components should be configured to use the same or compatible character encodings and should be installed to use the same locale and regional options. This release is targeted to support operations in the following regions: North America, Western Europe and Latin America. This release has the following known capabilities or limitations: The XML used to feed to and from Foglight is in English. There has not been extensive testing outside of the UI.

 


About Us

We are more than just a name

We are on a quest to make your information technology work harder for you. That is why we build community-driven software solutions that help you spend less time on IT administration and more time on business innovation. We help you modernize your data center, get you to the cloud quicker and provide the expertise, security and accessibility you need to grow your data-driven business. Combined with Quest’s invitation to the global community to be a part of its innovation, and our firm commitment to ensuring customer satisfaction, we continue to deliver solutions that have a real impact on our customers today and leave a legacy we are proud of. We are challenging the status quo by transforming into a new software company. And as your partner, we work tirelessly to make sure your information technology is designed for you and by you. This is our mission, and we are in this together. Welcome to a new Quest. You are invited to Join the Innovation™.

Our brand, our vision. Together.

Our logo reflects our story: innovation, community and support. An important part of this story begins with the letter Q. It is a perfect circle, representing our commitment to technological precision and strength. The space in the Q itself symbolizes our need to add the missing piece — you — to the community, to the new Quest.

Contacting Quest

For sales or other inquiries, visit www.quest.com/contact.

Technical support resources

Technical support is available to Quest customers with a valid maintenance contract and customers who have trial versions. You can access the Quest Support Portal at https://support.quest.com.

The Support Portal provides self-help tools you can use to solve problems quickly and independently, 24 hours a day, 365 days a year. The Support Portal enables you to:

  • Submit and manage a Service Request.
  • View Knowledge Base articles.
  • Sign up for product notifications.
  • Download software and technical documentation.
  • View how-to-videos.
  • Engage in community discussions.
  • Chat with support engineers online.
  • View services to assist you with your product.

 


Copyright© 2018 Quest Software Inc.

Quest, the Quest logo, Foglight, and Join the Innovation are trademarks and registered trademarks of Quest Software Inc. in the U.S.A. and other countries. For a complete list of Quest Software trademarks, please visit our website at www.quest.com/legal. Red Hat, JBoss, the JBoss logo, and Red Hat Enterprise Linux are registered trademarks of Red Hat, Inc. in the U.S. and other countries. CentOS is a trademark of Red Hat, Inc. in the U.S. and other countries. Fedora and the Infinity design logo are trademarks of Red Hat, Inc. Microsoft, .NET, Active Directory, Internet Explorer, Hyper-V, Office 365, SharePoint, Silverlight,SQL Server, Visual Basic, Windows, Windows Vista and Windows Server are either registered trademarks or trademarks of Microsoft Corporation in the United States and/or other countries. AIX, IBM, PowerPC, PowerVM, and WebSphere are trademarks of International Business Machines Corporation, registered in many jurisdictions worldwide. Java, Oracle, Oracle Solaris, PeopleSoft, Siebel, Sun, WebLogic, and ZFS are trademarks or registered trademarks of Oracle and/or its affiliates in the United States and other countries. SPARC is a registered trademark of SPARC International, Inc. in the United States and other countries. Products bearing the SPARC trademarks are based on an architecture developed by Oracle Corporation. OpenLDAP is a registered trademark of the OpenLDAP Foundation. HP is a registered trademark that belongs to HewlettPackard Development Company, L.P. Linux is a registered trademark of Linus Torvalds in the United States, other countries, or both. MySQL is a registered trademark of MySQL AB in the United States, the European Union and other countries. Novell and eDirectory are registered trademarks of Novell, Inc., in the United States and other countries. VMware, ESX, ESXi, vSphere, vCenter, vMotion, and vCloud Director are registered trademarks or trademarks of VMware, Inc. in the United States and/or other jurisdictions. Sybase is a registered trademark of Sybase, Inc. The X Window System and UNIX are registered trademarks of The Open Group. Mozilla and Firefox are registered trademarks of the Mozilla Foundation. IOS is a registered trademark or trademark of Cisco Systems, Inc. and/or its affiliates in the United States and certain other countries. Apple, iPad, iPhone, Mac OS, Safari, Swift, and Xcode are trademarks of Apple Inc., registered in the U.S. and other countries. Ubuntu is a registered trademark of Canonical Ltd. Symantec and Veritas are trademarks or registered trademarks of Symantec Corporation or its affiliates in the U.S. and other countries. OpenSUSE, SUSE, and YAST are registered trademarks of SUSE LCC in the United States and other countries. Citrix, AppFlow, NetScaler, XenApp, and XenDesktop are trademarks of Citrix Systems, Inc. and/or one or more of its subsidiaries, and may be registered in the United States Patent and Trademark Office and in other countries. PostgreSQL is a registered trademark of the PostgreSQL Global Development Group. MariaDB is a trademark or registered trademark of MariaDB Corporation Ab in the European Union and United States of America and/or other countries. Intel, Itanium, Pentium, and Xeon are trademarks of Intel Corporation in the U.S. and/or other countries. Debian is a registered trademark of Software in the Public Interest, Inc. OpenStack is a trademark of the OpenStack Foundation. Amazon Web Services, the "Powered by Amazon Web Services" logo, and "Amazon RDS" are trademarks of Amazon.com, Inc. or its affiliates in the United States and/or other countries. Infobright, Infobright Community Edition and Infobright Enterprise Edition are trademarks of Infobright Inc. POLYCOM®, RealPresence® Collaboration Server, and RMX® are registered trademarks of Polycom, Inc. All other marks and names mentioned herein may be trademarks of their respective companies.

 

Resolved issues and enhancements

Foglight® for Integration 5.9.4

Developed for Foglight Management Server 5.9.4

Release Notes

November 2018


Contents

Welcome to Foglight for Integration

New in this release

Resolved issues and enhancements

Known issues

Upgrade and compatibility

System requirements

Product licensing

Getting started with Foglight for Integration

About Us

 


Welcome to Foglight for Integration

Quest Software's Foglight® solution simplifies application performance monitoring and reduces the skills and effort required to manage applications, the user experience, and the supporting infrastructure.

Unlike other solutions, Foglight uses a single code base, and has a model-driven design that couples fast deployment and accelerated time-to-value. It offers the modular flexibility required to deliver a range of capabilities and sophistication to meet the needs of any organization—from those still focused on technology-centric monitoring to those that have completed the transition to application-centric or transactional monitoring.

Foglight performs equally well in physical, virtual, and mixed infrastructure environments, providing visibility into issues affecting the application and end-user experience. Intuitive workflows help you quickly move from the symptom to the root cause in the application, database, infrastructure, or network to resolve issues, reducing mean time to resolution. Predefined and drag-and-drop dashboards provide insight that is tailored to each stakeholder. By offering comprehensive visibility into your monitored environment, Foglight helps ensure that cross-functional teams collaborate on and prioritize issues that matter most to the business.

Foglight Cartridge for Integration provides the ability to receive alarms from third-party technology monitoring systems into Foglight. It also provides the ability to forward alarms from Foglight to third-party systems. For example, alarms can be forwarded to an event console. In addition, The Cartridge for Integration provides the ability to feed ticket information into Foglight and it allows external systems to feed XML into Foglight to clear and acknowledge alarms.

These Release Notes cover the resolved issues, known issues, workarounds, and other important information about the 5.9.4 release of the Cartridge for Integration. Review all sections before starting the installation.

 


New in this release

This 5.9.4 release of Foglight for Integration contains the following new features:

  • Added ServiceNow integration support. (FGL-19630)

 


Resolved issues and enhancements

This 5.9.4 release of Foglight for Integration accompanies the release of Foglight 5.9.4. It does not include any resolved issues.

 


Known issues

The following is a list of issues known to exist at the time of this release:

FGL-10167

Merging Topology Types

The Cartridge for Integration provides the capability to replace a property. This replaces the whole list in the topology with the list that was fed in. When using Federation and Cartridge for Integration, child topologies are merged, not replaced, with the topology on the federation master. This may cause the topologies to be out of synchronization between the federated server and the federation server.
A simple example, using only one child with a federation master:Property ‘example’ is a list of strings. The child server sets ‘example’ to ‘A’ and ‘B’. This data is correctly synchronized on the master.
Next, for the same instance of our object, we replace the values in ‘example' with ‘B’ and ‘C’ using the above method. When the data is synchronized with the master, the federation master shows 'example' with values 'A', 'B', and 'C'.

INT-53

Compatibility Problem
The Cartridge for Integration version 5.5.8 does not run on the Foglight Management Server version 5.6.2 or higher.

Workaround: Upgrade the Cartridge to Integration to version 5.6.2 or 5.6.3.


Upgrade and compatibility

The latest version of the Cartridge for Integration is version 5.9.4.

The Cartridge for Integration 5.9.4 requires Foglight Management Server 5.9.4.

 

To upgrade the Cartridge for Integration, install version 5.9.4 of the cartridge as you would a new Cartridge for Integration. Do not delete the older version of the .car file. Install version 5.9.4 over the older version. Refer to "Managing Cartridges" in the Administration and Configuration Guide for cartridge installation instructions.

Once you have upgraded the cartridge, deploy the agent package. For a procedure describing how to deploy an agent package using the browser interface, see the  "Deploying an Agent Package Through the Browser Interface" topic in our Upgrade Guide.

 

The following is a list of product versions and platforms compatible with this Foglight for Integration release. 

Product Name

Product Version

Platform

Foglight Management Server

5.9.4

All platforms supported by this version of the Foglight Management Server

Foglight Agent Manager

5.9.4

All platforms supported by this version of the Foglight Agent Manager

 


System requirements

Before installing the Cartridge for Integration, ensure your system meets the following minimum hardware and software requirements:

Platform For a list of supported platforms, refer to the Supported Platforms section in the System Requirements and Platforms Support Guide.
Memory
Varies depending on environment. Suggested value: Minimum 1GB

 

Hard Disk Space
Approximately 600 MB of additional hard drive disk space is required to install the cartridge file
Additional Software Before installing the Cartridge for Integration version 5.9.4 install the following software:
• Foglight Management Server version 5.9.4
• Foglight Agent Manager version  5.9.4

 


Product licensing

Foglight includes a licensing capability that restricts access to those features that are defined in the license. Any Management Server installation requires a license that grants access to server-specific parts of the browser interface and the features associated with them.

Foglight for Infrastructure is covered by the base Foglight license.

To activate a trial or a purchased commercial license:

  1. On the navigation panel, under Dashboards, click Administration > Setup > Manage Licenses.
  2. Click Install.
  3. In the Install License dialog box, click Browse.
  4. In the file browser that appears, specify the location of the license file.
  5. In the Install License dialog box, click Install License.

 


Getting started with Foglight for Integration

Contents of the release package

The Cartridge for Integration release package contains the following products:

  1. Cartridge for Integration version 5.9.4
  2. Product Documentation, including:
    • Managing Integration User and Reference Guide (pdf and online Help)
    • Cartridge for Integration Release Notes (HTML only)

Installation Instructions

For detailed information about installing the Cartridge for Integration, see the Administration and Configuration Guide for installation instructions.

Additional resources

Additional information is available from the following:

Globalization

This section contains information about installing and operating this product in non-English configurations, such as those needed by customers outside of North America. This section does not replace the materials about supported platforms and configurations found elsewhere in the product documentation. This release supports any single-byte character set. Double-byte or multi-byte character sets are not supported. In this release, all product components should be configured to use the same or compatible character encodings and should be installed to use the same locale and regional options. This release is targeted to support operations in the following regions: North America, Western Europe and Latin America. This release has the following known capabilities or limitations: The XML used to feed to and from Foglight is in English. There has not been extensive testing outside of the UI.

 


About Us

We are more than just a name

We are on a quest to make your information technology work harder for you. That is why we build community-driven software solutions that help you spend less time on IT administration and more time on business innovation. We help you modernize your data center, get you to the cloud quicker and provide the expertise, security and accessibility you need to grow your data-driven business. Combined with Quest’s invitation to the global community to be a part of its innovation, and our firm commitment to ensuring customer satisfaction, we continue to deliver solutions that have a real impact on our customers today and leave a legacy we are proud of. We are challenging the status quo by transforming into a new software company. And as your partner, we work tirelessly to make sure your information technology is designed for you and by you. This is our mission, and we are in this together. Welcome to a new Quest. You are invited to Join the Innovation™.

Our brand, our vision. Together.

Our logo reflects our story: innovation, community and support. An important part of this story begins with the letter Q. It is a perfect circle, representing our commitment to technological precision and strength. The space in the Q itself symbolizes our need to add the missing piece — you — to the community, to the new Quest.

Contacting Quest

For sales or other inquiries, visit www.quest.com/contact.

Technical support resources

Technical support is available to Quest customers with a valid maintenance contract and customers who have trial versions. You can access the Quest Support Portal at https://support.quest.com.

The Support Portal provides self-help tools you can use to solve problems quickly and independently, 24 hours a day, 365 days a year. The Support Portal enables you to:

  • Submit and manage a Service Request.
  • View Knowledge Base articles.
  • Sign up for product notifications.
  • Download software and technical documentation.
  • View how-to-videos.
  • Engage in community discussions.
  • Chat with support engineers online.
  • View services to assist you with your product.

 


Copyright© 2018 Quest Software Inc.

Quest, the Quest logo, Foglight, and Join the Innovation are trademarks and registered trademarks of Quest Software Inc. in the U.S.A. and other countries. For a complete list of Quest Software trademarks, please visit our website at www.quest.com/legal. Red Hat, JBoss, the JBoss logo, and Red Hat Enterprise Linux are registered trademarks of Red Hat, Inc. in the U.S. and other countries. CentOS is a trademark of Red Hat, Inc. in the U.S. and other countries. Fedora and the Infinity design logo are trademarks of Red Hat, Inc. Microsoft, .NET, Active Directory, Internet Explorer, Hyper-V, Office 365, SharePoint, Silverlight,SQL Server, Visual Basic, Windows, Windows Vista and Windows Server are either registered trademarks or trademarks of Microsoft Corporation in the United States and/or other countries. AIX, IBM, PowerPC, PowerVM, and WebSphere are trademarks of International Business Machines Corporation, registered in many jurisdictions worldwide. Java, Oracle, Oracle Solaris, PeopleSoft, Siebel, Sun, WebLogic, and ZFS are trademarks or registered trademarks of Oracle and/or its affiliates in the United States and other countries. SPARC is a registered trademark of SPARC International, Inc. in the United States and other countries. Products bearing the SPARC trademarks are based on an architecture developed by Oracle Corporation. OpenLDAP is a registered trademark of the OpenLDAP Foundation. HP is a registered trademark that belongs to HewlettPackard Development Company, L.P. Linux is a registered trademark of Linus Torvalds in the United States, other countries, or both. MySQL is a registered trademark of MySQL AB in the United States, the European Union and other countries. Novell and eDirectory are registered trademarks of Novell, Inc., in the United States and other countries. VMware, ESX, ESXi, vSphere, vCenter, vMotion, and vCloud Director are registered trademarks or trademarks of VMware, Inc. in the United States and/or other jurisdictions. Sybase is a registered trademark of Sybase, Inc. The X Window System and UNIX are registered trademarks of The Open Group. Mozilla and Firefox are registered trademarks of the Mozilla Foundation. IOS is a registered trademark or trademark of Cisco Systems, Inc. and/or its affiliates in the United States and certain other countries. Apple, iPad, iPhone, Mac OS, Safari, Swift, and Xcode are trademarks of Apple Inc., registered in the U.S. and other countries. Ubuntu is a registered trademark of Canonical Ltd. Symantec and Veritas are trademarks or registered trademarks of Symantec Corporation or its affiliates in the U.S. and other countries. OpenSUSE, SUSE, and YAST are registered trademarks of SUSE LCC in the United States and other countries. Citrix, AppFlow, NetScaler, XenApp, and XenDesktop are trademarks of Citrix Systems, Inc. and/or one or more of its subsidiaries, and may be registered in the United States Patent and Trademark Office and in other countries. PostgreSQL is a registered trademark of the PostgreSQL Global Development Group. MariaDB is a trademark or registered trademark of MariaDB Corporation Ab in the European Union and United States of America and/or other countries. Intel, Itanium, Pentium, and Xeon are trademarks of Intel Corporation in the U.S. and/or other countries. Debian is a registered trademark of Software in the Public Interest, Inc. OpenStack is a trademark of the OpenStack Foundation. Amazon Web Services, the "Powered by Amazon Web Services" logo, and "Amazon RDS" are trademarks of Amazon.com, Inc. or its affiliates in the United States and/or other countries. Infobright, Infobright Community Edition and Infobright Enterprise Edition are trademarks of Infobright Inc. POLYCOM®, RealPresence® Collaboration Server, and RMX® are registered trademarks of Polycom, Inc. All other marks and names mentioned herein may be trademarks of their respective companies.

 

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