When debugging the postprocessing service in DebugView you see the following error message:
23.576179 2021/10/20 11:10:44.231 7276 PAMPostProcessingSv.exe Worker[3] >> Document: 165779398_1 processing failed. Message not parsed.
23.576259 2021/10/20 11:10:44.231 7276 PAMPostProcessingSv.exe Worker[1] >> Document: 165779396_1 processing failed. Message not parsed.
23.576412 2021/10/20 11:10:44.231 7276 PAMPostProcessingSv.exe Worker[4] >> Document: 165779399_1 processing failed. Message not parsed.
23.576603 2021/10/20 11:10:44.231 7276 PAMPostProcessingSv.exe Worker[2] >> Document: 165779397_1 processing failed. Message not parsed.
In the postprocessing log file the following error message shows up:
2021-10-20 11: 11: 34,765 [4936] DEBUG FTLucene.Utils - Error parsing message 165781323_1
2021-10-20 11: 11: 34,765 [4937] ERROR FTObjects.HSM - HSM error
System.Runtime.InteropServices.COMException (0x80040154): The COM class factory for the component with CLSID {916C0DD0-445F-45C4-A699-749586827C09} could not be obtained due to the following error: 80040154 Class not registered (Exception from HRESULT: 0x80040154 (REGDB_E_CLASSNOTREG)).
at Metalogix.Archive.Hsm.HsmAccess.RetrieveToFile (String hsmServer, Int64 fileId, String targetFile, Boolean decompress, Boolean verify, String & originalName)
at FTObjects.HSM.GetFile (String tempdir, String server, Nullable`1 mbxid, String id, String originalName, Boolean uncompress)
HsmSupport32.dll is not registered correctly located under:
C:\Program Files (x86)\Common Files\PAM\HSM\HSMWrapper
Open cmd.exe as admin
cd C:\Program Files (x86)\Common Files\PAM\HSM\HSMWrapper
HsmSupportServer32.exe /RegServer
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